Sr Digital Product Owner

RAPSYS TECHNOLOGIES PTE LTD; Maharashtra; On-site; INR 1,500,000 - 4,000,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Maharashtra, India, seeks a Sr Digital Product Owner to steer the strategic development of its digital products. You will own the product roadmap, facilitate backlog grooming, and collaborate with cross-functional teams to deliver exceptional user experiences.

Responsibilities include agile leadership, coordinating with marketing and analytics, and driving improvements to enhance customer satisfaction and business outcomes.

Qualifications

• 7+ years in product ownership or similar role.
• Experience deploying digital/online initiatives in B2B contexts.
• Prefer experience with ecommerce or CRM products.
• Strong agile and stakeholder management skills.

Responsibilities

• Create and maintain product roadmap and manage backlog
• Functional design for feature improvements and customer requests
• Lead backlog and Scrum Master activities
• Coordinate with digital marketing agencies and data analytics teams
• Drive growth hacking concepts and measure feature success
• Provide guidance to product support and training sessions
• Identify and implement operational improvements for customer experience
• Organize training and walkthroughs for customers and internal stakeholders

Skills

Product management

Agile methodologies

Stakeholder management

Growth mindset

Data analytics

Cross-functional leadership

Sprint planning

Tools

SAP ECC/HANA/SAP Commerce

Job description

We are searching for an experienced and visionary Sr Digital Product Owner to lead the strategic development of our digital products. The ideal candidate will bring deep expertise in product management, agile methodologies, and cross-functional collaboration to drive innovation and deliver exceptional user experiences.

What You'll Do:

• • Create and maintain product roadmap and facilitate detailed pipeline management, prioritisation and product backlog grooming
• • Functional design responsibility for enhancements and customer requests - functional lead in feature improvements to drive better customer experience
• • Backlog pipeline management and Scrum Master responsibilities.
• • Customer Relationship Engagement and co-ordination of digital marketing agency
• • Co-ordination of data analytics and insights for the product team
• • Business change management - assist BU with rollout of new features and improvements
• • Provide guidance and support to product support team for the purpose of delivering superior customer service.
• • Identify and implement operational improvements to optimise processes and customer experience where applicable.
• • Review and diagnose opportunities for improvement to address goals of the product.
• • Evaluate success of features in line with growth hacking process and customer insights.
• • Lead discussions and improvement concepts with customers as applicable.
• • Facilitate sprint planning, execution, retrospectives and blocker removal.
• • Provide functional leadership to the development team on new feature and enhancements.
• • Ideation in accordance with design thinking and lean startup techniques, drive improvement through experimentation and growth hacking methodologies.
• • Organise and lead relevant training sessions with customers and internal stakeholders.
• • Take ownership of all bugs and issues, driving prioritisation and resolution in a timely manner.
• • Prepare analytical and business reports by collecting, analysing, and summarising information and trends.
• • Provide ongoing measurement and tracking of initiatives and conduct relevant post implementation reviews to assess effectiveness.
• • Analyse stakeholder requests for improvements and develop functional, process and data view perspectives on the requirements for use by the development team.
• • Comply with WHSE authorities in accordance with the responsibilities matrix

What We're Looking For:

• • 7+ years previous experience in a similar owner in either corporate or startup environment
• • Strong business and analytical skills
• • Previous experience in rolling out digital/online initiatives
• • Previous experience in digital marketing advantageous
• • Strong understanding of the digital environment and working in agile methodology
• • Experience in the product eg ecommerce, CRM etc, especially in a B2B scenario
• • SAP experience highly desirable, including SAP ECC, Hana or SAP Commerce
• • Business domain knowledge in quote to cash and / or loyalty programs desirable
• • Experience scrum mastering or similar roles required
• • Strong internal and external stakeholder management
• • Able to lead and engage people
• • Strong customer focus, business engagement and communication skills