Sr Digital Product Owner

RAPSYS TECHNOLOGIES PTE LTD; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a Sr Digital Product Owner in Mumbai to lead strategic development of digital products. You will manage roadmaps, backlog, and cross-functional collaboration to deliver strong user experiences.

The role requires 7+ years of product ownership experience in corporate or startup environments, with agile practices and a strong business/analytical mindset. SAP knowledge is desirable for E-Commerce/CRM contexts.

Qualifications

• 7+ years experience as a Product Owner in corporate or startup environments.
• Strong business and analytical skills.
• Experience rolling out digital/online initiatives.
• Digital marketing experience is a plus.
• Experience with ecommerce/CRM in a B2B context.

Responsibilities

• Create and maintain product roadmap and manage backlog grooming.
• Lead functional design for enhancements and customer requests to improve experience.
• Oversee backlog and Scrum Master responsibilities.
• Engage with customers and coordinate digital marketing efforts.
• Coordinate data analytics and insights for the product team.
• Assist business units with feature rollouts and improvements.
• Provide guidance to product support for superior customer service.

Skills

Digital product ownership

Agile methodology

Stakeholder management

Leadership

Customer focus

Tools

SAP ECC

SAP Hana

SAP Commerce

Job description

Job Description:

We're Hiring: Sr Digital Product Owner!

We are searching for an experienced and visionary Sr Digital Product Owner to lead the strategic development of our digital products. The ideal candidate will bring deep expertise in product management, agile methodologies, and cross-functional collaboration to drive innovation and deliver exceptional user experiences.

Location: Mumbai, India

Work Mode: Work from Office

Role: Sr Digital Product Owner

What You'll Do:

• Create and maintain product roadmap and facilitate detailed pipeline management, prioritisation and product backlog grooming
• Functional design responsibility for enhancements and customer requests - functional lead in feature improvements to drive better customer experience
• Backlog pipeline management and Scrum Master responsibilities.
• Customer Relationship Engagement and co-ordination of digital marketing agency
• Co-ordination of data analytics and insights for the product team
• Business change management - assist BU with rollout of new features and improvements
• Provide guidance and support to product support team for the purpose of delivering superior customer service.
• Identify and implement operational improvements to optimise processes and customer experience where applicable.
• Review and diagnose opportunities for improvement to address goals of the product.
• Evaluate success of features in line with growth hacking process and customer insights.
• Lead discussions and improvement concepts with customers as applicable.
• Facilitate sprint planning, execution, retrospectives and blocker removal.
• Provide functional leadership to the development team on new feature and enhancements.
• Ideation in accordance with design thinking and lean startup techniques, drive improvement through experimentation and growth hacking methodologies.
• Organise and lead relevant training sessions with customers and internal stakeholders.
• Take ownership of all bugs and issues, driving prioritisation and resolution in a timely manner.
• Prepare analytical and business reports by collecting, analysing, and summarising information and trends.
• Provide ongoing measurement and tracking of initiatives and conduct relevant post implementation reviews to assess effectiveness.
• Analyse stakeholder requests for improvements and develop functional, process and data view perspectives on the requirements for use by the development team.
• Comply with WHSE authorities in accordance with the responsibilities matrix

What We're Looking For:

• 7+ years previous experience in a similar owner in either corporate or startup environment
• Strong business and analytical skills
• Previous experience in rolling out digital/online initiatives
• Previous experience in digital marketing advantageous
• Strong understanding of the digital environment and working in agile methodology
• Experience in the product eg ecommerce, CRM etc, especially in a B2B scenario
• SAP experience highly desirable, including SAP ECC, Hana or SAP Commerce
• Business domain knowledge in quote to cash and / or loyalty programs desirable
• Experience scrum mastering or similar roles required
• Strong internal and external stakeholder management
• Able to lead and engage people
• Strong customer focus, business engagement and communication skills