Sr. Customer Support(Inbound Voice)

ADVENXA; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

ADVENXA is seeking a Senior Customer Support Executive for Infopark, Kerala. The role requires 2+ years of experience in a BPO inbound voice process and a Bachelor’s degree. The shift is 6 PM – 3 AM, Monday–Friday, with a focus on delivering excellent customer service and accurate information during every interaction.

You will handle inbound calls, meet performance metrics, maintain detailed records, and escalate complex issues as needed to ensure high levels of customer satisfaction.

Qualifications

• 2+ years of experience in a BPO inbound voice process.
• Bachelor's degree mandatory.
• Strong communication and customer handling skills.
• Willingness to work night shifts.

Responsibilities

• Handle inbound customer calls and resolve queries efficiently.
• Provide accurate information and ensure excellent customer service.
• Meet individual performance metrics, quality standards, and productivity targets.
• Escalate complex customer issues to the appropriate teams when required.
• Maintain detailed records of customer interactions and resolutions.
• Ensure high levels of customer satisfaction during every interaction.

Skills

Communication skills

Customer handling

Multitasking

Call center experience

Education

Bachelor's degree

Job description

Infopark, kakkand, India

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Shift: 6 PM - 3 AM(Monday–Friday)

Education: Bachelor's Degree Mandatory

We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.

Responsibilities

Handle inbound customer calls and resolve queries efficiently

Provide accurate information and ensure excellent customer service

Meet individual performance metrics, quality standards, and productivity targets

Escalate complex customer issues to the appropriate teams when required

Maintain detailed records of customer interactions and resolutions

Ensure high levels of customer satisfaction during every interaction

Requirements

Minimum 2+ years of experience in a BPO Inbound Voice Process

Strong communication and customer handling skills

Ability to manage customer queries and complaints professionally

Good problem-solving and multitasking abilities

Comfortable working in a night shift environment