Sr. Customer Support Associate (Voice)

ADVENXA; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

ADVENXA at Infopark, Kakkanad, India is seeking a Customer Support Voice Profile with 1–3 years in BPO. Graduation is mandatory. The role requires speaking with customers, handling inquiries, and guiding product information with accuracy.

Face-to-face interview is mandatory, and immediate joiners are preferred. Career gaps or sales-only profiles will not be considered. The shift timings include afternoon to night for males and morning to evening for females.

Qualifications

• Graduation is mandatory.
• 1–3 years of experience in BPO / Customer Support Voice Process.
• Voice process experience is compulsory.
• Willingness to work in assigned shift timings.
• Must attend a face-to-face interview.
• Immediate joiners preferred.
• Career gap candidates & sales background profiles will not be considered.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries, complaints, and service requests efficiently
• Provide accurate information about products, services, and processes
• Maintain excellent customer experience and communication standards
• Update customer interactions and records in the system

Education

Graduation

Job description

Infopark, Kakkanad, India | Posted on 08/14/2026

Experience: 1–3 years in BPO / Customer Support Voice Process (Mandatory)

Career gap candidates & sales background profiles will not be considered

Shift Timing:

Male: 2 PM – 12 AM

Female: 9 AM – 7 PM

Responsibilities:

• Handle inbound and outbound customer calls professionally


• Resolve customer queries, complaints, and service requests efficiently


• Provide accurate information about products, services, and processes


• Maintain excellent customer experience and communication standards


• Update customer interactions and records in the system

Requirements

• Graduation is mandatory


• 1–3 years of experience in BPO / Customer Support Voice Process


• Voice process experience is compulsory


• Willingness to work in assigned shift timings


• Must attend a face-to-face interview


• Immediate joiners preferred (optional)


• Candidates with career gaps or pure sales background will not be considered