International Voice Process Customer Support

Trinity Skill Works; Ernakulam; On-site; INR 212,000 - 279,000; Full time

Job summary

Trinity Skillworks Pvt. Ltd. (SkillActz) in Kochi, Kerala, is hiring for an International Voice Process Customer Support role. The position offers full-time, permanent work from office with rotational night shifts for freshers and experienced candidates.

Responsibilities include handling international calls, resolving issues via CRM, and ensuring compliance with data-security policies while maintaining high service standards. Immediate joining is preferred.

Qualifications

• Freshers and experienced candidates can apply.
• Good spoken English, fluency, grammar, listening, and pronunciation skills.
• Handle international customer calls professionally and courteously.
• Understand customer concerns and provide accurate, timely solutions.
• Record customer details and call outcomes accurately in the CRM or internal system.
• Follow process guidelines, quality standards, data-security policies, and compliance requirements.

Responsibilities

• Handle international customer calls professionally and courteously.
• Understand customer concerns and provide accurate, timely solutions.
• Resolve service-related queries, complaints, and account-related issues.
• Maintain clear, polite, and customer-focused communication.
• Record customer details and call outcomes accurately in the CRM or internal system.
• Escalate unresolved or complex concerns to the appropriate team.
• Follow process guidelines, quality standards, data-security policies, and compliance requirements.
• Meet productivity, quality, customer-satisfaction, attendance, and schedule-adherence targets.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Work in rotational shifts, including night shifts.

Skills

International Voice Process

Customer Support

Customer Service

International BPO

Voice Support

Inbound Calls

Outbound Calls

English Communication

Spoken English

Active Listening

Customer Handling

Client Interaction

Complaint Resolution

Query Resolution

CRM

Escalation Management

Problem Solving

Night Shift

Rotational Shift

Work from Office

Tools

CRM Software

Job description

International Voice Process Customer Support

Trinity Skillworks Pvt. Ltd.(SkillActz) is hiring candidates for an International Voice Process Customer Support role with a leading global BPO company.

We are looking for candidates with good English communication, active listening, customer-handling, and problem-solving skills.

Job Details

Location: Kochi, Kerala

Work Mode: Work from Office

Job Type: Full-time, Permanent

Shift: Rotational shifts, including night shifts

Experience: Freshers and experienced candidates can apply

Salary: 19,00025,000 take-home per month, depending on experience and interview performance +

Joining: Immediate joiners preferred

Client Company: Confidential Leading Global BPO

Role & Responsibilities

• Handle international customer calls professionally and courteously.


• Understand customer concerns and provide accurate, timely solutions.


• Resolve service-related queries, complaints, and account-related issues.


• Maintain clear, polite, and customer-focused communication.


• Record customer details and call outcomes accurately in the CRM or internal system.


• Escalate unresolved or complex concerns to the appropriate team.


• Follow process guidelines, quality standards, data-security policies, and compliance requirements.


• Meet productivity, quality, customer-satisfaction, attendance, and schedule-adherence targets.


• Coordinate with internal teams to ensure timely resolution of customer concerns.


• Work in rotational shifts, including night shifts.

Preferred Candidate Profile

• Freshers and candidates with up to 5 years of experience may apply.


• Good spoken English, fluency, grammar, listening, and pronunciation skills.


• Confident in handling continuous international customer calls.


• Strong customer-handling, active-listening, and problem-solving abilities.


• Comfortable working in rotational and night shifts.


• Willing to work from the office in Kochi.


• Basic computer knowledge and the ability to work with CRM applications.


• Candidates with experience in BPO, customer support, sales, hospitality, banking, insurance, or technical support will be preferred.


• Hindi or Tamil communication skills will be an added advantage.


• Immediate joiners and candidates with a short notice period are preferred.

Key Skills

International Voice Process, Customer Support, Customer Service, International BPO, Voice Support, Inbound Calls, Outbound Calls, English Communication, Spoken English, Active Listening, Customer Handling, Client Interaction, Complaint Resolution, Query Resolution, CRM, Escalation Management, Problem Solving, Night Shift, Rotational Shift, Work from Office

Hiring Process

TA Screening SD Interview SHL Assessment & Behavioral Assessment Offer Discussion Onboarding

Note: All interview rounds will be conducted virtually.

Contact Details

Jeena
[phone]
[e-mail]

Jovviya
[phone]
[e-mail]

Jackson J
[phone]
[e-mail]