Sr. Customer Service Executive - Collections

Tata Communications; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Communications in Mumbai is seeking an experienced Collections professional to manage customer accounts, ensuring timely collections and adherence to due dates. The role requires a graduate in accounting or finance with 8-10 years of relevant experience.

You will monitor payments, reconcile accounts, and work to prevent past-due buckets while supporting the organization’s collection targets in a dynamic corporate environment.

Qualifications

• Graduate in accounting or finance.
• 8-10 years of relevant experience.

Responsibilities

• Maintain customer accounts and ensure collections as per the due date.
• Ensure achievement of collection targets and reduce outstanding collections and debt bucket.
• Track payments, TDS Collections, RFP based customers, PSU and Enterprise accounts, reconcile processed payments.
• Analyse accounts.
• Ensure that no accounts get into PDD or higher buckets above 90 days.

Skills

Basic accounting

Excel

Outlook

Education

Graduate in accounting or finance

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Operational role responsible for Collections.

Minimum Qualifications & Experience

• Graduate in accounting or finance
• 8-10 years of relevant experience

Other Knowledge & Skills

• Basic accounting procedures, fair knowledge of Excel, Outlook

Key Responsibilities

• Maintain customer accounts and ensure collections as per the due date
• Ensure achievement of collection targets and reduce outstanding collections and debt bucket.
• Track payments, TDS Collections, RFP based customers, PSU and Enterprise accounts, reconcile processed payments.
• Analyse accounts
• Ensure that no accounts get into PDD or higher buckets above 90 days.