We're hiring Forescout NAC - Senior Executive

Tata Communications Transformation Services (TCTS); Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Tata Communications Transformation Services (TCTS) is seeking a candidate with 3+ years of IT Service & Incident Management experience and strong NAC knowledge to manage NAC compliance, incident resolution, and automation initiatives. The role involves coordinating with L1/L2 teams and monitoring tools like Splunk and Cisco ISE.

Strong communication skills and FSCA training are essential, along with CCNA-level networking knowledge.

Qualifications

• 3+ years of experience in IT Service & Incident Management and Vendor Management
• Basic networking knowledge with CCNA level certifications/skills
• Strong exposure to Network Security, especially Network Access Control (NAC)
• Proficient with tools: Splunk, Cisco ISE, Cisco Prime NEs, Firewalls/ACI Fabrics, Netrequest, CyberArk, Forescout, Spectrum, Dx Netops, Ansible, SPDW, MS Office, ServiceNow, Jira

Responsibilities

• First line of defence, handling issues via email and Teams and creating incident audit trails and self-help FAQs
• Proactive NAC monitoring (switches and errors) and incident troubleshooting
• Manage NAC-related requests and BAU tasks, including NAC access/compliance audits
• Coordinate with Vodafone L1 for retail NAC1 issues and with TCS L1 for NAC1/2 issues
• Generate NAC compliance checks, reports and audit logs (daily/weekly/monthly)
• Support BX teams in automation for NAC activities/monitoring
• Oversee deployment and maintenance post BX engg./N/W sign-off by L1/L2

Skills

IT Service Management

Incident Management

Vendor Management

Networking basics

Network Security

CCNA

Education

FSCA Certification/Training

Tools

Splunk

Isso

Cisco ISE

Cisco Prime NEs

Firewalls

ACI Fabrics

Netrequest

CyberArk

Forescout

Spectrum

Dx Netops

Ansible

SPDW

MS Office

ServiceNow

Jira

Job description

3+ years of experience in IT Service & Incident Management, Vendor Management

Basic networking knowledge with minimum CCNA level certifications/skills

Strong exposure to Network Security and in particular Network Access Control

Should have knowledge of all or some of below tools to perform there job

Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager & appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira)

Strong communications skills

FSCA Certified or FSCA training minimum

1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help & digital FAQs

Proactive Monitoring of NAC (Few examples: NAC switches and errors)

Incident troubleshooting and management. Few Examples: (NAC errors resolution and fulfilling/supporting any NAC related misc request from Operations/Engg./fulfilment) using available Bx tool

Manual Temporary/permanent (~600/1000 per year) whitelisting

Monitoring of NAC Enforcements

BAU - unblock NAC requests

NAC accounts/access compliance & audits managements(reports/dashboards/documentations)

NAC Switch errors Reports & NAC audit logs extractions

Co-ordination with existing L1 Vodafone for retail branch NAC1 issues & with L1 TCS for any NAC1/2 issues/incidents

NAC Compliance checks, reports & audit logs management (daily/weekly/monthly)

Support the Bx teams doing automation for various NAC activities/monitoring

After any development/automation signed-off by BX engg./N/w the deployment & maintenance will be owned by L1/L2