Sr Collections Associate

Coupa Software Inc.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Coupa Software Inc. in Pune, India seeks a Senior Collections Associate to manage a portfolio of high-value accounts across a global customer base, driving timely collections while maintaining professional relationships.

You will engage customers via calls, email, and video, collaborate with Sales, Customer Success, Legal, and Deal Desk to resolve billing issues, and help reduce DSO and bad debt exposure.

Qualifications

• 5+ years of collections experience in SaaS, FMCG or Financial Services.
• Experience engaging senior sales management to resolve issues.
• Strong written and verbal communication, negotiation skills.
• Ability to manage high-value portfolios independently.

Responsibilities

• Own and manage a portfolio of high-value accounts from end to end.
• Reach out via phone, email, and video to collect overdue balances.
• Collaborate with Sales, Customer Success, Legal, and Deal Desk.
• Escalate with sales leadership on high-risk accounts.
• Maintain DSO forecasts, aging reports, and cash records.
• Support month-end and quarter-end close for AR.

Skills

Collections

SaaS

Stakeholder engagement

Tools

Oracle

Tesorio

Job description

Job Summary

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Role Overview

The Senior Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is a senior individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.

What You ll Do

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

What You Will Bring to Coupa

• Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.