Senior Billing & Collections Specialist

Execo; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Execo in Mumbai is seeking a Sr. B2B Collections Specialist to manage company receivables and collaborate with senior leadership on collections strategies. You will safeguard cash flow while preserving client relationships across a fast-paced, AI-forward business context.

You will lead high-level negotiations, guide junior AR staff, and drive process improvements with cross-functional teams in Finance, Sales, and Customer Success.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field; CPA/CMA a plus.
• 5+ years in AR or collections in B2B, focusing on late collections.
• Experience with high-value client negotiations and senior leadership.
• Strong Excel/Sheets for reporting and data analysis.
• Proven leadership and mentoring skills.

Responsibilities

• Act as main liaison for high-value clients and senior stakeholders to address billing issues.
• Develop relationships with customers and internal teams to streamline collections.
• Communicate metrics to leadership and recommend cash-flow improvements.
• Oversee reminders, negotiate disputes, and minimize bad debt while preserving relationships.
• Mentor AR team and help set performance goals.

Skills

Accounts Receivable

Negotiation

Communication

Leadership

Education

Bachelor's degree in Finance/Accounting/Business Administration

CPA/CMA (plus)

Tools

Excel

Google Sheets

Job description

Execo helps the world’s leading companies solve complex problems in areas like legal, go-to-market, and data annotation by combining world-class talent with the power of AI. Our teams work across seven countries to bring real innovation to life, turning the promise of AI into practical, high-impact solutions for clients every day.

At Execo, you’ll join a global community built on curiosity, ownership, and growth. We are a team that moves fast, learns continuously, and celebrates our progress together.

Join us to build what’s next in the AI-powered world of work and grow your career while helping businesses everywhere work smarter.

Job Description

Summary of the Role

As a Sr. B2B Collections Specialist, you will be the primary point of contact for managing and safeguarding the company’s receivables. You will collaborate directly with senior leadership to shape and optimize our collections strategies, focusing on late collections bucket. Your expertise in stakeholder management will be critical to fostering strong internal and external relationships, ensuring timely payment, and maintaining the financial health of our legal tech platform.

What you will do:

Strategic Collections & Stakeholder Management

• Serve as the subject matter expert and main liaison for high-value clients and senior internal stakeholders to address complex billing and payment issues.
  
• Develop and maintain strategic relationships with customers, internal teams (Finance, Sales, Customer Success), and external partners to ensure a smooth and efficient collections process.
  
• Regularly communicate key collections metrics and insights to senior leadership, providing recommendations to optimize cash flow.
  

Advanced Payment Reminders & Negotiations

• Oversee and refine the process of proactive communication with customers via phone, email, and other channels to remind them of outstanding balances.
  
• Lead high-level negotiations and handle escalated billing disputes or payment delays with tact and diplomacy.
  
• Implement best practices in collections to minimize bad debt while preserving client relationships.
  
• Guide and mentor junior Accounts Receivable team members, providing training on effective collections strategies, customer engagement, and conflict resolution.
  
• Collaborate with management to set team goals and ensure the AR function operates at peak efficiency.
  

Process Optimization & Reporting

• Design, implement, and refine systematic follow-up schedules and tools to enhance AR outcomes.
  
• Utilize data-driven insights to evaluate the effectiveness of collections processes and to forecast receivables.
  
• Generate and present regular reports, dashboards, and action plans to senior leadership, ensuring transparency in collections performance and related financial metrics.
  

Compliance & Risk Management

• Ensure compliance with company policies, accounting principles, industry regulations, and legal guidelines related to billing and collections.
  
• Identify, assess, and mitigate risks associated with overdue accounts, working with legal counsel or external agencies when necessary.
  

Requirements

What you bring:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. A master’s degree or relevant certification (e.g., CPA, CMA) is a plus.
  
• 5+ years of experience in Accounts Receivable or collections in a B2B environment with focus on late collections.
  
• Demonstrated success in managing high-level, complex collections issues and working with senior leadership.
  
• Proficiency inCollections KPI, effectiveness and conversion metrics.
  
• Advanced Excel or Google Sheets skills for reporting and data analysis.
  
• Exceptional communication and negotiation abilities, with experience handling high-value clients or escalated disputes.
  
• Proven leadership, mentoring, and project management skills.
  
• Ability to juggle multiple priorities and deadlines in a fast-paced environment while maintaining strict attention to detail.
  

Key Attributes for Success

• Strategic Mindset: Aptitude for understanding broader business objectives and aligning AR processes accordingly.
  
• Influential Communication: Capable of presenting complex financial information to senior stakeholders in a clear, concise manner.
  
• Relationship Builder: Skilled in developing and maintaining trust-based relationships with diverse stakeholders.
  
• Continuous Improvement: Drives innovation and efficiency in AR processes through ongoing evaluation and adaptation.