Sr CCE Recruitement/ Night Shift/ Weekly Incentives/ Inbound Process

24x7 PC Techies; Kolkata District; On-site; INR 264,000 - 316,000; Full time

Benefits offered by this job

Salary on 1st of every month

Spot LOI

24 PL + 15 Comp off + Paid Birthday 's

Job summary

Adeeba e-Services, based in Kolkata, offers inbound technical support and web services to UK, US, Australia, and Europe. The role involves troubleshooting client issues on Windows, Mac, laptops, and peripherals in a 6-day week with morning or night shifts. English fluency and experience in European calls are mandatory.

Salary is negotiable up to 26k per month. Freshers are not eligible; initiators in technical support should not apply.

Qualifications

• Experience in international/European calls is required.
• Strong command of English is mandatory.
• Ability to close calls independently and resolve issues.

Responsibilities

• Troubleshoot issues raised by inbound client calls (Windows, Mac, laptops, peripherals).
• Handle inbound technical support inquiries 24x7 to UK/US/Australia and other countries.
• Adhere to shift schedule (morning/night) with 6 days work and one fixed roster off.

Skills

Tech support experience

English proficiency

Close calls independently

Experience with European calls

Flexibility

Job description

Sr CCE Recruitement/ Night Shift/ Weekly Incentives/ Inbound Process

• Full-time

Adeeba e-Services is a leading provider of International business and technology services. We combine a passion for client satisfaction and innovation. We provide inbound technical services and web designing and development services 24*7 to the countries of UK, US, Australia and other European countries also. Despite being located in Kolkata we are having subsidiaries in Thailand, US and UK also.

Need to troubleshoot issues of the incoming calls of the clients regarding Windows, Mac Computers, Laptops or any other peripherals like printer, router, Apple devices like tabs, mobile phones or Apple Laptops.

Salary on 1st of every month.

6 days work + 1 fixed roaster off.

Morning or Night Shift.

Salary Negotiable upto 26k.

Should have experience in Tech support.

Should know how to close his own calls.

Should be flexible

Must have experience in european calls

Good command in English is mandatory

1) Salary on 1st of every month.

2) Spot LOI

3) 24 PL+ 15 Comp off + Paid B' day leave.

4) No extension of shift.

5) 1 Roaster off in a week + Rotational Shift.

Note:- Initiators in Technical support cannot apply here.

Freshers cannot apply.

Freshers in International BPO cannot apply