International BPO hiring for Tech support

Adeeba BPO; Kolkata District; On-site; INR 167,000 - 246,000; Full time

Benefits offered by this job

Salary on 1st of Every Month

Attractive Incentive Policy

No stretch

Minimum 20% hike based on interview

Job summary

Adeeba BPO in Kolkata invites applicants for a full-time Tech Support role handling software issues for international clients. You will troubleshoot problems, guide users through solutions, and ensure proper call closure with courteous service.

The ideal candidate has English fluency, minimum 1 year of experience in an international BPO, HS pass or graduate, and solid basic computer knowledge. Flexible shifts, six days a week, salary paid on the 1st, and an attractive incentive policy are

Qualifications

• English fluency must be very good.
• Min 1 year experience in a tech profile within an international BPO.
• HS pass or any Graduate.
• Excellent communication and convincing skills.
• Candidates must know how to close calls.
• Basic computer knowledge required.

Responsibilities

• Troubleshoot software issues reported by international clients and guide users to resolution.
• Ensure proper call closure and high customer satisfaction.
• Troubleshoot device problems like activation lock, antivirus issues, and iOS/Android issues.

Skills

English fluency

Tech support

Customer service

Education

HS pass or Graduate

Job description

International BPO hiring for Tech support

• Full-time

Adeeba BPO is a leading provider of International business and technology services. We combine a passion for client satisfaction and innovation. We provide inbound technical services and web designing and development services 24*7 to the countries of UK, US, Australia and other European countries also. Despite being located in Kolkata we are having subsidiaries in Thailand, US and UK also.

Job Roles:Customer will call you regarding the issues of the computer related to software issues like pop calls,error code messages,anti virus issues,issues of mac laptops,I pads and I phones like Activation lock,iPhone disable,I tunes etc the candidates needs to troubleshoot issues and charge an amount to fix up the issues.

Qualification: -English fluency should be very good.

Min 1 year exp of working in tech profile in an international BPO.

HS pass or any Graduate. –

Good communication skills and great convincing power.

Candidates must know how to close calls.

Candidates must have basic computer knowledge

Flexible to work in any shift and 6 days a week.

• Salary on 1st of Every Month
• Attractive Icentive Policy
• No strech
• Min. 20% hike depending on the interview