Sr Associate : Voice Process : 34K : Grads & UG : 5 Days Work : Apply

Outpace Consulting Services; Delhi Cantonment; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Outpace Consulting Services in Gurgaon is hiring a Customer Support Specialist to handle inquiries, resolve issues, and ensure a positive customer experience across phone, email, and chat. The role requires a graduate with at least 1 year in BPO and excellent communication skills.

Shifts are 24x7 with 5 days of work weekly; cab facilities are provided. Immediate joiners are preferred for this frontline customer support position.

Competenze

• Graduate/UG with min 1 year of experience in BPO
• Candidate must not have any exams in the next 6 months
• 24x7 shifts
• 5 days working
• Both side cab facility
• Excellent communication skills
• Immediate joiners preferred

Mansioni

• Responding to customer inquiries via phone, email, or chat.
• Resolving customer issues and troubleshooting problems to provide solutions.
• Providing guidance and support to help customers navigate product features.
• Maintaining a positive and professional attitude while interacting with customers.
• Documenting interactions and reporting feedback to improve service processes.

Conoscenze

Excellent Communication Skills

Formazione

Graduate/UG

Descrizione del lavoro

Hiring for Leading ITES Company In Gurgaon for International BPO.

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 1 Year Exp in BPO
• 2: Candidate Must Not Have Any Exams in the Next 6 Months
• 3: 24x7 Shifts
• 4: 5 Days Working
• 5: Both Side Cabs
• 6: Excellent Communication Skills
• 7: Immediate Joiners Preferred

Key Responsibilities:

• Responding to customer inquiries:

  Answering questions about products or services, providing information, and offering guidance.

• Resolving customer issues:

  Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

• Providing support:

  Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

• Managing customer interactions:

  Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

• Recording and reporting:

  Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.