Senior Associate - Service Desk

Microland; Bengaluru; On-site; Full time

Job description

Responsibilities

• Manage and resolve complex technical issues through phone, email, or chat support.
• Provide timely and professional solutions to customer inquiries and complaints.
• Collaborate with internal teams to resolve escalated issues and improve overall service quality.
• Develop and maintain knowledge base articles to document resolutions to common issues.
• Analyze and report on service desk metrics to identify areas for improvement.
• Participate in training and mentoring junior associates to enhance their skills and knowledge.