Sr Associate(Inbound Voice)

Advenxa; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Office cab/shuttle

Health insurance

Provident fund

Annual bonus

Job summary

Advenxa in India is seeking a Customer Support Executive for International Chat Process to handle calls from US healthcare providers and ensure quick, accurate responses.

The role focuses on maintaining SLAs, delivering high-quality service, and guiding patients through their requests by phone, contributing to customer satisfaction.

Qualifications

• Handle incoming calls from US healthcare providers.
• Maintain high SLA standards for customer satisfaction.
• Provide exceptional service through effective communication.
• Process patient requests via phone.

Responsibilities

• Handle incoming calls from US healthcare providers.
• Maintain high SLA standards for customer satisfaction.
• Provide exceptional service through effective communication.
• Process patient requests via phone.

Skills

Call handling

SLA management

Communication skills

Requests processing

Job description

Customer Support Executive International Chat Process

Skills highlighted with ‘‘ are preferred keyskills

• Manage incoming calls from US healthcare providers
• Maintain high SLA standards for customer satisfaction
• Provide exceptional service through effective communication
• Process patient requests via phone

Perks and benefits

• Office cab/shuttle
• Health insurance
• Provident fund
• Annual bonus