Process Associate

Career Comfort; Kolkata District; On-site; INR 201,000 - 257,000; Full time

Benefits offered by this job

Travel Allowance

Subsidized Meals

Free Cab Drop

Attendance Bonus ₹1,000/month

Annual Bonus up to ₹15,000

PF & ESI coverage

Job summary

Career Comfort is hiring for a night-shift inbound customer support position based in Kolkata. You will handle calls for US healthcare customers, with no sales or targets, and provide empathetic, clear assistance to resolve queries.

Strong English communication is essential; freshers and experienced candidates are welcome. Salary benefits include travel allowance, subsidized meals, and a cab drop facility, plus attendance and annual bonuses.

Qualifications

• Strong English communication (verbal and written).
• Minimum 12th pass; Graduation or Diploma is a plus.
• Freshers and experienced candidates welcomed.

Responsibilities

• Handle inbound voice calls for US healthcare customers (no sales).
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate support.

Skills

English communication

Neutral accent

Education

12th pass

Job description

• Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage

Shift & Schedule:

• Night Shift (Aligned with U.S. Time Zones)
• Monday to Friday

Role Overview:

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Requirements:

• Strong English communication skills (verbal and written); neutral or U.S.-friendly accent preferred.
• Minimum 12th pass; Graduation or Diploma is a plus.
• Freshers and experienced candidates are welcome.