Sr Associate Collections

WillScot; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

WillScot's Global Capability Center in Pune is hiring a collection associate to manage past-due accounts for the US, Canada, and Mexico, coordinating with the Accounts Receivable team.

You will follow predefined collection strategies, contact customers, and help reduce DSO while ensuring timely payments and accurate invoicing processes.

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 1 to 4 years of experience in collections with a focus on B2B accounts / corporate customers.
• Experience in GCC/shared services is a plus.
• Ability to work independently in a fast-paced environment.
• Excellent communication with fluency in English.

Responsibilities

• Handle/collect on past due customer accounts.
• Manage customer portfolio and achieve collection targets; monitor DSO.
• Escalate issues to branches/management when needed.
• Collaborate with Customer Operations and Cash Application teams for end-to-end invoicing.
• Ensure onboarding documentation and portal access for customers.

Skills

Customer service

English fluency

Independent work

Communication

Education

Bachelor's degree in Finance/Accounting/Business Admin

Job description

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Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Great Place to Work® and provides a competitive advantage in supporting our customers.

As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here .

ABOUT THE JOB:

We are currently hiring a collection associate/s for our Global Capability Center, Pune. An individual who is customer-service driven with focus on managing outstanding debts and ensure timely payments from our customers in United States, Canada, and Mexico. This individual will provide support and coordinate with the billing function of our Accounts Receivable team.

WHAT YOU'LL BE DOING:

• The primary focus of this position is to handle/collect on past due customer accounts.
• Manage customer portfolio of accounts. Focus on achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• May have accounts that are high profile or classified as National Accounts.
• Follows a pre-defined strategy, emailing or calling customers as necessary.
• Replies to customers with a sense of urgency and high customer service level.
• Escalates accounts to branches and/or management when issues arise.
• Reconciles accounts that are more complex in nature, higher volume of invoices.
• Assists in providing individual metrics.
• Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
• Monitor delinquency rates and coaching collectors on ways to decrease their delinquency rates
• Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process.
• Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 1 to 4 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer.
• Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
• Ability to work independently and make decisions in a fast-paced environment.
• Excellent communication with fluency in English language
• High degree of attention to detail
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.