Associate - Customer Care - Collections 5A

Genpact; Dadri; Hybrid; INR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid Work

Job summary

Genpact in India seeks an Associate - Customer Care - Collections to manage past-due invoices, respond to email and phone queries, and analyze disputes in the ERP system.

You will collaborate across departments to gather documents for resolutions, implement collection strategies, and deliver quick, professional service while supporting process improvements.

Qualifications

• Bachelor's degrees in Business Administration, Communications, Hospitality, IT, or Marketing.
• Certifications such as CDP and Customer Service credentials are desirable.
• Fluent English with strong communication skills (C2 level).

Responsibilities

• Handle past-due invoices via email, phone, and other channels.
• Research and resolve disputes/deductions in ERP system.
• Coordinate with internal teams to obtain supporting documents.
• Implement collections strategies to reduce past-due balances.
• Provide timely, professional customer service and respond to inquiries.

Skills

Accounts Receivable

Collections Analytics

Customer Experience

Online Support

English Proficiency

Education

Bachelors - Business Admin

Bachelors - Communications

Bachelors - Hospitality

Bachelors - IT

Bachelors - Marketing

Job description

Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any Adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally. Bring up problems to senior staff members and or management as appropriate.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certifications Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning
• Professional Customer Service - SMG/KRC Poland Human Resources
• SMG/KRC Poland Human Resources

Required Skills

• Account Maintenance
• Accounts Receivable Collection
• Banking Capital Markets
• Collections Analytics
• Collections Management
• Customer Experience (CX)
• End to End Management
• Online Customer Support Language English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location

• Job Type Regular
• Master Skill List - Customer Care - Collections
• Remote Type - Hybrid Work
• Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpuct is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpuct is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.