Specialist Order to Cash - Collection

SoftwareOne; Gurgaon; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

SoftwareOne, a global provider of software and cloud solutions, invites experienced finance professionals to join its Collection Team in India. You will drive timely collection of receivables, maintain customer relationships, and resolve payment issues while coordinating with Sales, Finance, and Operations.

Mandate includes MBA in Finance with 5+ years in AR/Collections, strong communication, Excel and ERP skills, and a proven ability to analyze data and resolve discrepancies.

Qualifications

• MBA in Finance or related field is required.
• 5+ years of experience in Accounts Receivable, Collections, or similar roles.
• Strong communication and negotiation skills are essential.
• Proficiency in Microsoft Excel and ERP systems.
• Ability to analyze data and resolve discrepancies efficiently.
• Strong organizational skills and attention to detail.
• Team player with the ability to work independently.

Responsibilities

• Customer follow-ups: daily calls/emails to ensure timely payments.
• Sales coordination: work with Sales to resolve long-standing payment issues.
• Customer communication: respond to AR inquiries and provide assistance.
• Reconcilation and issue resolution: reconcile accounts and resolve discrepancies.
• Collection tracking: update workbench with follow-up statuses for global visibility.
• Mailbox management: monitor AR mailbox for timely responses.
• Reporting and dashboards: prepare AR trackers for Local Finance biweekly.
• Discrepancy identification: flag and communicate payment discrepancies.
• Aged unapplied cash and currency differences: investigate and resolve.
• Document exchange and invoicing: organize exchange actions for invoicing.

Skills

Communication skills

Negotiation

Excel proficiency

ERP systems

Data analysis

Attention to detail

Organizational skills

Team player

Independent work

Education

MBA in Finance

Tools

Microsoft Excel

ERP systems

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Role Overview

As a part of our Collection Team, you will be responsible for ensuring timely collection of outstanding receivables, maintaining strong customer relationships, and resolving any payment-related issues. This role involves proactive communication with customers, internal stakeholders, and finance teams to optimize cash flow and minimize overdue balances.

Roles and Responsibilities

• Customer Follow-ups: Conduct daily follow-ups with customers via calls and emails to ensure timely payments.
• Sales Coordination: Collaborate with the Sales team to address long outstanding and critical payment issues.
• Customer Communication: Respond to internal and external AR inquiries, providing necessary assistance.
• Reconciliation & Issue Resolution: Perform customer account reconciliations and resolve open payment discrepancies.
• Collection Tracking: Update the Collection Workbench with follow-up statuses and remarks for global team visibility.
• Mailbox Management: Monitor and manage the AR mailbox to ensure timely responses to customer queries.
• Reporting & Dashboards: Prepare and share AR-related trackers and dashboards with Local Finance on a fortnightly basis.
• Discrepancy Identification: Identify and communicate customer payment discrepancies for prompt resolution.
• Aged Unapplied Cash & Currency Differences: Investigate and resolve aged unapplied cash and currency variances.
• Document Exchange & Invoicing: Monitor and organize document exchange actions for efficient invoicing and customer communication.

What we need to see from you

• MBA degree in Accounting, Finance, or a related field.
• 5+ years of experience in Accounts Receivable, Collections, or a similar role.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Excel and ERP systems.
• Ability to analyze data and resolve discrepancies efficiently.
• Strong organizational skills and attention to detail.
• Team player with the ability to work independently.

Job Function

Finance

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.