Sr Associate : Blended Process : 4.5 LPA : Grads and UG : Apply Now

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 201,000 - 268,000; Full time

Benefits offered by this job

Two-way cab

Job summary

Outpace Consulting Services in Gurgaon is seeking a Customer Support Specialist to handle inquiries, resolve issues, and ensure a positive customer experience across phone, email, or chat channels. The role requires clear communication and a customer-first approach in a fast-paced BPO environment.

Walkins daily from 11 am to 1 pm at C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3). 5-day workweek with 24x7 shifts; cab facility provided for both sides; immediate joiners preferred.

Qualifications

• Graduate/UG with min 1 Year Exp in BPO
• Excellent communication skills across channels (phone, email, chat).

Responsibilities

• Responding to customer inquiries
• Resolving customer issues
• Providing support to navigate product features
• Managing customer interactions
• Recording and reporting customer interactions

Skills

Excellent communication

Education

Graduate/UG with min 1 Year Exp in BPO

Job description

Hiring for Leading ITES Company In Gurgaon for International BPO Profile

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walkin Time : 11 am to 1 Pm

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 1 Year Exp in BPO
• 2: Candidate Must Not Have Any Exams in the Next 6 Months
• 3: 24x7 Shifts
• 4: 5 Days Working
• 5: Both Side Cabs
• 6: Excellent Communication Skills
• 7: Immediate Joiners Preferred

Key Responsibilities:

Responding to customer inquiries:

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.