Process Associate : Customer Support : 25K : Grads & UG : Apply Now

Outpace Consulting Services; Delhi; Sur place; INR 297 000 - 363 000; Plein temps

Avantages offerts par ce poste

Both Side Cab

Résumé du poste

Outpace Consulting Services in Gurgaon is hiring a Customer Support Executive. Fresh graduates with UG/degree are welcome; those with B.Tech/MBA/MCA need at least 6 months of International Voice experience.

The role offers a fixed salary and 24x7 rotational shifts as part of a leading ITES company. Responsibilities include handling queries via calls and chat, providing timely solutions, and maintaining CRM records to ensure a smooth customer experience.

Qualifications

• Fresh graduates with a graduate degree or UG are eligible.
• B.Tech, MBA and MCA freshers are not eligible.
• If you hold B.Tech/MBA/MCA, a minimum of 6 months International Voice experience is required.

Responsabilités

• Handle customer queries related to products/services via calls and chat.
• Resolve customer issues and provide timely solutions.
• Assist customers with navigation and basic troubleshooting.
• Maintain professional communication and ensure customer satisfaction.
• Record interactions and update CRM records.

Connaissances

Customer service

Communication

Formation

Graduate or UG

Outils

CRM software

Description du poste

We are hiring for a Leading ITES Company for the role of Customer Support in Gurgaon.

This is a great opportunity for fresh graduates looking to start their career in the BPO/ITES industry.

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 2:00 PM

Documents: Resume & Aadhaar

Job Details - Gurgaon

Profile: Customer Support

Eligibility: Graduate Freshers/UG

Salary: Max 3.3 LPA

Shift: 24x7 Rotational

Working Days: 5 Days Working (2 Rotational Offs)

Facilities: Both Side Cab

Process Type: International

Job Location: Gurgaon

Role Overview

As a Customer Support Executive, you will be the first point of contact for customers, handling queries and providing support via calls and chat while ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries related to products/services
• Resolve customer issues and provide timely solutions
• Assist customers with navigation and basic troubleshooting
• Maintain professional communication and customer satisfaction
• Record interactions and update details in CRM systems

Why This Role?

• Great opportunity for freshers to start corporate career
• Exposure to international customer handling
• Fixed salary + performance incentives
• Structured training & growth opportunities
• Work with a leading ITES company

Important Notes

• B.Tech, MBA & MCA freshers are not eligible
• B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must bring NOC from college

Tip: Carry your resume, be confident, and ensure good communication skills.