Process Associate : 25K : Grads and UG : Customer Service : Apply Now

Outpace Consulting Services; Gurugram District, New Delhi; Sur place; INR 297 000 - 363 000; Plein temps

Avantages offerts par ce poste

Cab facility

Résumé du poste

Outpace Consulting Services in Gurgaon is seeking a Customer Support Executive to be the first point of contact for customers, handling queries via calls and chat and ensuring a positive experience. The role targets fresh graduates and UG candidates for an ITES/BPO career path.

The position offers a 24x7 rotational shift, international process exposure, and a fixed salary with incentives. Training and growth opportunities are highlighted in the offer.

Qualifications

• Fresh graduates or UG candidates eligible.
• B.Tech, MBA & MCA freshers are not eligible.

Responsabilités

• Handle customer queries related to products/services.
• Resolve customer issues and provide timely solutions.
• Assist customers with navigation and basic troubleshooting.
• Maintain professional communication and customer satisfaction.
• Record interactions and update details in CRM systems.

Connaissances

Customer support

CRM usage

Communication skills

Formation

Graduate/UG

Outils

CRM software

Description du poste

We are hiring for a Leading ITES Company for the role of Customer Support in Gurgaon.

This is a great opportunity for fresh graduates looking to start their career in the BPO/ITES industry.

Job Details - Gurgaon

• Profile: Customer Support
• Eligibility: Graduate Freshers/UG
• Salary: Max 3.3 LPA
• Shift: 24x7 Rotational
• Working Days: 5 Days Working (2 Rotational Offs)
• Facilities: Both Side Cab
• Process Type: International
• Job Location: Gurgaon

Role Overview

As a Customer Support Executive, you will be the first point of contact for customers, handling queries and providing support via calls and chat while ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries related to products/services
• Resolve customer issues and provide timely solutions
• Assist customers with navigation and basic troubleshooting
• Maintain professional communication and customer satisfaction
• Record interactions and update details in CRM systems

Why This Role?

• Great opportunity for freshers to start corporate career
• Exposure to international customer handling
• Fixed salary + performance incentives
• Structured training & growth opportunities
• Work with a leading ITES company

Important Notes

• B.Tech, MBA & MCA freshers are not eligible
• B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must bring NOC from college

Tip: Carry your resume, be confident, and ensure good communication skills.