Sr. Associate, Backgrounds

DISA Global Solutions, Inc.; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

DISA Global Solutions, Inc. is seeking a Verifications Specialist in Mumbai to verify employment, education, and professional license information for applicant records.

You will conduct phone interviews and online research, organize work to meet deadlines, and ensure client guidelines are followed. The role requires excellent written and spoken English, proficiency with MS Office, and the ability to work in a fast-paced, high-volume environment.

Qualifications

• Excellent English (written and spoken)
• Experience in high-volume call centers or service centers preferred
• Attendance discipline and OT flexibility
• Ability to use training documentation to resolve issues
• Ability to meet production targets and deadlines
• Typing 40-45 WPM with 90% accuracy
• Data entry and database navigation skills
• Confidentiality and professional discretion

Responsibilities

• Conduct phone interviews and internet-based research to verify employment, education, and professional licenses as reported by applicants.
• Organize work to be completed within priority order and time frames.
• Communicate with individuals via telephone to verify information.
• Reconcile discrepancies identified during the investigation.
• Ensure client guidelines are followed.
• Monitor pending work levels to ensure timely completion of reports.
• Maintain strict quality standards.
• Contribute to the team effort by accomplishing related results as needed.

Skills

Excellent English

MS Office proficiency

Customer service experience

Attendance discipline

Research and data gathering

Attention to details

Multi-tasking

Phone and PC multitasking

Education

Minimum HSC

Graduates preferred

Tools

MS Office

Job description

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

The Verifications Specialist position will report to the department Supervisor/Team Lead. The Verification’s Specialist is responsible for verifying information provided by applicants. Job-specific knowledge will be obtained through training and hands-on experience. The procedures we follow to deliver a complete and compliant report will change occasionally. The Verifications Specialist will be instructed in any new policies or procedures, so that they can anticipate potential issues for clients and provide assistance to clients in adapting to any changes that may affect the clients results or the manner in which they are obtained.

Responsibilities/Job Duties:

• Conduct phone interviews and internet-based research to complete and verify employment, education, and Professional License information as reported by Client applicants.
• Organize assigned work to be completed in priority order, within an assigned time frame.
• Communicate with individuals via telephone to complete assigned employment, education, and reference verifications.
• Reconcile any discrepancies identified during the investigation.
• Ensure client guidelines are followed.
• Monitor pending work levels to ensure timely completion of Client background reports.
• Maintain strict quality standards.
• Contributes to the team effort by accomplishing related results as needed.

Requirements:

• Extremely proficient in written as well as spoken English.
• Ability to efficiently and effectively use MS Office programs.
• Experience in customer service-related activities such as high-volume call centers, customer support centers, insurance claims centers, help centers for financial institutions, scripted call contacts, or service support lines preferred.
• Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.
• Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.
• Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.
• Ability to meet quality targets set by the organization.

Required Education:

Minimum HSC, Graduates preferred.

Competencies:

• Individual responsibility and accountability is paramount in every role. Fulfilling these requirements in a supportive and professional manner in all interactions is expected.
• Understanding of current web-browsing technology and effective use of internet navigation tools.
• Ability to work in a team oriented, fast-paced environment.
• Ability to meet and/or exceed daily production quotas.
• Typing (40-45 WPM) with 90% Accuracy.
• Proficient with most Microsoft Office suite (Word, Excel, Outlook).
• Data Entry/ Database Navigation skills.
• Written and Verbal Communication skills.
• Organizational skills for electronic and physical files and documents.
• Ability to work effectively with standard office equipment (telephone, copier, fax).
• Maintain Confidentiality/Maintain Professional Discretion.
• Multi-task between elements such as phone and PC.
• Ability to work in a fast-paced and high-volume environment.
• Active listening skills to interpret information accurately.
• Persistence and assertiveness in obtaining information.
• Ability to work well independently and in teams.
• Ability to focus attention on details.
• Ability to work under pressure and meet tight deadlines.
• Ability to learn and understand highly specialized and detailed information.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status. Any questions, please contact our DISA Recruiting Team (Careers-India )