Human Resources Analyst

HCLTech; Dadri; On-site; INR 650,000 - 900,000; Full time

Job summary

HCLTech in Noida is seeking an Analyst for Identity Verification & Investigation Operations. You will manage end-to-end verification workflows, liaise with vendors, HR teams, and candidates, and ensure timely, accurate outcomes.

The role involves supporting candidate verification processes, data validation, biometric requests, and investigation of anomalies to uphold compliance and audit readiness.

Qualifications

• Strong analytical and investigative mindset.
• Attention to detail and data accuracy.
• Effective communication and customer service orientation.

Responsibilities

• Support frontline candidate verification operations and workflows.
• Coordinate with HR, recruiters, onboarding teams, and candidates.
• Validate candidate data and initiate verification and biometric requests.
• Monitor verification status, SLAs, and audit logs.
• Investigate verification discrepancies and ensure compliance.

Skills

Strong analytical mindset

Attention to detail

Communication skills

Customer service orientation

Tools

MS Excel

SuccessFactors

ATS Systems

Job description

Job Title - Analyst – Identity Verification & Investigation Operations

Location - Noida

Shift - Non-standard - US and UK

• Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O
• Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes
• Key Responsibilities -
• Frontline Operations (Candidate Verification Support)
• Verification Initiation
• Generate biometric identity verification requests for candidates
• Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details
• Ensure data accuracy prior to initiating verification workflows
• Candidate Communication
• Send biometric verification links through approved communication channels
• Provide support and guidance to candidates regarding verification completion requirements
• Address candidate queries related to verification processes
• Verification Tracking & Monitoring
• Monitor verification link delivery status and completion rates.
• Track pending, incomplete, and expired verification requests.
• Follow up with candidates to ensure timely completion.
• Link & Workflow Management
• Manage expired, failed, or unused verification links.
• Regenerate and resend verification requests when necessary.
• Maintain candidate verification records and status updates.
• Stakeholder Coordination
• Coordinate with HR, recruiters, onboarding teams, and candidates.
• Escalate unresolved issues impacting onboarding timelines.
• Provide periodic status reports on verification progress.
• Investigation Operations (Verification & Adjudication)
• Verification Review
• Review verification results received from third-party verification vendors.
• Assess biometric authentication outcomes and supporting evidence.
• Validate completeness and integrity of verification documents.
• Investigate verification mismatches, failures, and anomalies.
• Perform root cause analysis for verification exceptions.
• Coordinate re-verification activities where required.
• Manage cases involving fraud indicators, identity discrepancies, or incomplete submissions.
• Result Validation
• Evaluate verification outcomes against defined policies and thresholds.
• Recommend pass, fail, or escalation decisions based on investigation findings.
• Ensure adherence to company standards and regulatory requirements.
• Liaise with external verification partners regarding case resolution.
• Track vendor SLAs and turnaround times.
• Support issue resolution and continuous process improvements.
• Reporting & Audit Compliance
• Maintain investigation logs and transaction records.
• Ensure audit-ready documentation for all verification cases.
• Prepare operational dashboards and compliance reports.
• Support internal and external audits as required
• Timely completion of candidate verification processes.
• Reduced verification turnaround time.
• Effective management of verification exceptions.
• Compliance with audit and regulatory requirements.
• Maintenance of complete audit trails and investigation records.
• Functional Skills
• Identity Verification Processes
• Candidate Lifecycle Management
• Audit & Compliance Controls
• Documentation & Record Management
• Technical Skills
• MS Excel
• Success Factors and Web based ATS Systems
• Data Analysis & Quality Checks
• Strong analytical and investigative mindset.
• Attention to detail and data accuracy.
• Effective communication and customer service orientation.
• Ability to manage multiple cases simultaneously.
• Problem-solving and decision-making capability.
• Preferred Experience
• 1– 4 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations.
• Experience working with third-party verification vendors.
• Familiarity with biometric identity verification technologies and digital onboarding processes.
• Key Performance Indicators (KPIs)
• Verification completion rate.
• SLA adherence.
• Investigation turnaround time.
• Audit compliance score.