Sr. Associate, Backgrounds

DISA Global Solutions Private Limited; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

DISA Global Solutions Private Limited is hiring a Verifications Specialist in Mumbai, India. The successful candidate will be responsible for verifying applicant information through research and phone interviews.

This role demands high proficiency in English and experience in customer service. Candidates must also have strong organizational skills and be proficient in MS Office for data management.

The position requires strict adherence to guidelines and the ability to adapt to new procedures.

Qualifications

• Extremely proficient in written and spoken English.
• Experience in high-volume call centers or customer support preferred.
• Ability to efficiently and effectively use MS Office programs.

Responsibilities

• Conduct phone interviews and internet-based research.
• Organize assigned work in priority order.
• Communicate with individuals to complete verifications.

Skills

Written and spoken English proficiency

MS Office programs

Data entry and database navigation skills

Customer service experience

Typing speed 40-45 WPM

Organizational skills

Education

Minimum education: HSC; graduates preferred

Job description

The Verifications Specialist position will report to the department Supervisor/Team Lead. The Verification's Specialist is responsible for verifying information provided by applicants. Job‑specific knowledge will be obtained through training and hands‑on experience. The procedures we follow to deliver a complete and compliant report will change occasionally. The Verifications Specialist will be instructed in any new policies or procedures, so that they can anticipate potential issues for clients and provide assistance to clients in adapting to any changes that may affect the clients results or the manner in which they are obtained.

Responsibilities

• Conduct phone interviews and internet‑based research to complete and verify employment, education, and professional license information as reported by client applicants.
• Organize assigned work to be completed in priority order within an assigned time frame.
• Communicate with individuals via telephone to complete assigned employment, education, and reference verifications.
• Reconcile any discrepancies identified during the investigation.
• Ensure client guidelines are followed.
• Monitor pending work levels to ensure timely completion of client background reports.
• Maintain strict quality standards.
• Contribute to the team effort by accomplishing related results as needed.

Requirements

• Extremely proficient in written and spoken English.
• Ability to efficiently and effectively use MS Office programs.
• Experience in customer service‑related activities such as high‑volume call centers, customer support centers, insurance claims centers, help centers for financial institutions, scripted call contacts, or service support lines preferred.
• Strict attendance for scheduled work shifts, with the ability to flex overtime as needed with little to no notice to address inventory levels within production.
• Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.
• Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.Ability to meet quality targets set by the organization.
• Minimum education: HSC; graduates preferred.

Competencies

• Individual responsibility and accountability in every role.
• Fulfilling requirements in a supportive and professional manner in all interactions.
• Understanding of current web‑browsing technology and effective use of internet navigation tools.
• Ability to work in a team‑oriented, fast‑paced environment.
• Ability to meet and/or exceed daily production quotas.
• Typing 40–45 WPM with 90% accuracy.
• Proficiency with MS Office suite (Word, Excel, Outlook).
• Data entry and database navigation skills.
• Written and verbal communication skills.
• Organizational skills for electronic and physical files and documents.
• Ability to work effectively with standard office equipment (telephone, copier, fax).
• Maintain confidentiality and professional discretion.
• Multi‑tasking between phone and PC.
• Active listening skills to interpret information accurately.
• Persistence and assertiveness in obtaining information.
• Ability to work well independently and in teams.
• Attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Ability to learn and understand highly specialized and detailed information.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status.