Sr Assoc, Customer Svc

Carrier; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

Carrier is seeking a strategic Service Modernization professional in India to drive retrofit growth within the installed base. You will identify aging equipment, propose energy-efficiency improvements, and lead from opportunity identification to project handover, ensuring customer satisfaction and compliance.

In this role you will collaborate with service operations, sales teams, and branch leadership to renew contracts, recapture AMC revenue, and monitor market trends.

Qualifications

• Experience in large-scale service modernization or retrofit programs.
• Ability to develop strategies and manage multiple stakeholders.
• Strong analytical and negotiation skills.

Responsibilities

• Develop and execute strategies for Service Modernization (Retrofit) business growth across the installed base.
• Identify aging equipment requiring upgrades, modernization, energy-efficiency improvements, and regulatory compliance enhancements.
• Generate retrofit sales opportunities through customer engagement, site assessments, and technical consultations.
• Lead the complete modernization business cycle, including opportunity identification, proposal development, costing, negotiations, order booking, and project handover.
• Drive AMC recapture initiatives by analyzing expired and lost maintenance contracts and developing targeted recovery plans.
• Work closely with service operations, sales teams, and branch leadership to improve customer retention and contract renewal rates.
• Build strong relationships with key customers, consultants, facility managers, and decision-makers.
• Monitor market trends, competitor activities, and emerging technologies to strengthen modernization offerings.
• Ensure achievement of revenue, margin, order booking, and AMC recapture targets.
• Develop periodic business reviews, forecasting, pipeline management, and performance dashboards.
• Coordinate with technical and project execution teams to ensure timely completion of modernization projects and customer satisfaction

Skills

Strategy development

Sales

Project management

Customer engagement

Stakeholder management

Job description

• Develop and execute strategies for Service Modernization (Retrofit) business growth across the installed base.
• Identify aging equipment requiring upgrades, modernization, energy-efficiency improvements, and regulatory compliance enhancements.
• Generate retrofit sales opportunities through customer engagement, site assessments, and technical consultations.
• Lead the complete modernization business cycle, including opportunity identification, proposal development, costing, negotiations, order booking, and project handover.
• Drive AMC recapture initiatives by analyzing expired and lost maintenance contracts and developing targeted recovery plans.
• Work closely with service operations, sales teams, and branch leadership to improve customer retention and contract renewal rates.
• Build strong relationships with key customers, consultants, facility managers, and decision-makers.
• Monitor market trends, competitor activities, and emerging technologies to strengthen modernization offerings.
• Ensure achievement of revenue, margin, order booking, and AMC recapture targets.
• Develop periodic business reviews, forecasting, pipeline management, and performance dashboards.
• Coordinate with technical and project execution teams to ensure timely completion of modernization projects and customer satisfaction

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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