Sr. Analyst - Sales Support

Tata Communications; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Communications Limited in Pune, India, is hiring a Sales Support Operations Specialist to handle day-to-day sales support for Europe-region Account Managers and Customer Success Managers, ensuring timely order processing, contract management, and proposal support across the Lead-to-Order and Quote-to-Order lifecycle.

The role requires Graduate in Management or Engineering and 4–6 years’ experience, with exposure to Optimus/TCX, L2O and Q2O processes, and strong stakeholder management to

Qualifications

• Graduate in Management or Engineering
• 4-6 years of relevant experience
• Good understanding of SD-WAN/IWAN/GVPN/MCC and telecom services

Responsibilities

• Provide operational support for order booking.
• Reserve all orders for assigned Account Managers.
• Ensure package validation approvals within 48 hours of order entry.
• Track order progress and resolve operational issues.
• Generate COFs and provide L2Q and Q2O support.
• Coordinate across sales, operations, commercial, and delivery teams to meet SLAs.

Skills

Optimus/TCX

L2O process

Q2O process

Order management

SD-WAN

IWAN

GVPN

MCC

Education

Graduate in Management or Engineering

Job description

Sales Support Operations Specialist :

Role Overview

An operational role responsible for managing day-to-day sales support activities for Europe-region Account Managers (AMs) and Customer Success Managers (CSMs). The role ensures timely order processing, contract management, proposal support, and operational governance across the Lead-to-Order (L2O) and Quote-to-Order (Q2O) lifecycle.

Required Qualifications

• Graduate in Management or Engineering
• 4-6 years of relevant experience

Key Knowledge Skills

Process Systems

• Optimus / TCX knowledge
• L2O (Lead-to-Order) process understanding
• Q2O (Quote-to-Order) process understanding
• Telecom order management processes

Telecom Services Knowledge

Good understanding of:

• SD-WAN
• IWAN
• GVPN
• MCC
• Other telecom/networking services

Commercial Communication Skills

• Basic techno-commercial proposal understanding
• Strong stakeholder management skills
• Effective communication skills to support Europe-based teams
• Ability to coordinate across multiple functions and meet operational SLAs

Key Responsibilities

Order Management

• Provide operational support for order booking
• Reserve all orders for assigned Account Managers
• Ensure package validation approvals are completed within 48 hours of order entry
• Track order progress and resolve operational issues

COF Proposal Support

• Generate COFs (Customer Order Forms)
• Provide L2Q and Q2O support
• Support proposal and commercial documentation activities

Contract Data Management

• Track Contract Notification Tab
• Process all Name Change Requests in:
  • TCX
  • SFDC (Salesforce)

Stakeholder Support

• Manage requests from Europe-region CSMs and AMs
• Coordinate between sales, operations, commercial, and delivery teams
• Ensure timely resolution of order and contract-related queries

Key Performance Indicators (KPIs)

• Order approval within SLA (48 hours)
• COF accuracy and turnaround time
• Timely completion of name change requests
• Contract notification tracking compliance
• Order booking accuracy
• Stakeholder satisfaction (Europe AMs/CSMs)
• Adherence to L2O/Q2O process standards

Suitable Candidate Profile

A candidate with telecom sales support experience, strong operational discipline, working knowledge of TCX/SFDC, and exposure to SD-WAN/IWAN/GVPN services who can effectively support Europe-region sales teams while ensuring SLA compliance and order governance.