Senior Business Analyst

Prodapt Solutions Private Limited; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Prodapt Solutions Private Limited is seeking an experienced Business Analyst with deep expertise in Telecom Lead-to-Cash (L2C) to drive digital transformation initiatives for enterprise telecom customers.

The candidate will leverage AI-assisted analysis to improve requirements gathering, process optimization, and solution design, working across Lead Management, Opportunity Management, CPQ, and Contract Management. Strong stakeholder facilitation is essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10–12 years of experience as Business Analyst.
• Strong analytical and problem‑solving skills; ability to work in a fast paced environment.
• Strong communication and collaboration skills.

Responsibilities

• Drive end-to-end business analysis across the Telecom Lead-to-Cash journey.
• Knowledge of CRM/CPQ, Product Catalog, Order Management, Service Order Management, Inventory Management, architecture concepts like microservices, RPA, Billing & Invoicing.
• Gather, analyze, and document business requirements; translate into functional requirements and user stories.
• Conduct stakeholder workshops and design thinking sessions to capture IT process/technology requirements.
• Collaborate with Product Owners, Architects, and Development teams to deliver scalable telecom BSS solutions.
• Support backlog grooming, sprint planning, UAT, and production deployments.
• Ensure end-to-end traceability of business requirements throughout the project lifecycle.

Skills

Lead-to-Cash

CRM/CPQ

Order Management

ServiceNow SOMT

RPA

AI-assisted analysis

Stakeholder workshops

Requirements gathering

Business process design

Communication skills

Education

Bachelors in CS/IT

Masters preferred

Tools

ServiceNow SOMT

Job description

Overview

We are looking for an experienced Business Analyst with strong expertise in the Telecom Lead-to-Cash (L2C) domain to drive digital transformation initiatives for enterprise B2B telecom customers. The ideal candidate should have deep functional knowledge across the complete telecom sales and order lifecycle and be capable of leveraging AI-assisted business analysis to improve requirement gathering, process optimization, and solution design.

The candidate should possess hands‑on experience in Lead Management, Opportunity Management, CPQ (Costing, Pricing & Quoting), Contract Management, and have working knowledge of ServiceNow Sales & Order Management for Telecommunications (SOMT).

Responsibilities

Need Telecom BSS/OSS Solutiondesign with telecom domain experience. Should have solid understanding of different BSS/OSS applications that support Lead to Cash journey. Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects.

Key Responsibilities

• Drive end-to-end business analysis across the Telecom Lead-to-Cash (L2C) journey.
• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices based Architecture, RPA, Service Fulfillment, Service Assurance, Billing, and Invoicing for B2C / B2B business is needed.
• Gather, analyze, and document business requirements using traditional and AI-assisted analysis techniques.
  • Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services
  • Able to conduct workshops and design thinking sessions, to understand IT Process / Technology / Architecture and existing OSS/BSS implementations.
  • Able to deliver intelligent business insights through translation of reports and analytics.
• Conduct stakeholder workshops and translate business needs into functional requirements, user stories, and process flows.
• Collaborate with Product Owners, Architects, and Development teams to deliver scalable telecom BSS solutions.
• Support backlog grooming, sprint planning, UAT, and production deployments.
• Ensure end-to-end traceability of business requirements throughout the project lifecycle.

Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Proven experience of around 10-12 years as Business Analyst.
• Strong analytical skills and Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills.