Operations Support Assistant

Pearce Services Global (PSG); Mohali; On-site; INR 350,000 - 550,000; Full time

Job summary

Pearce Services Global (PSG) is seeking an Operations Support Assistant in Mohali to manage revenue recognition for telecom projects, review work orders, and track milestones. You will collaborate with project leads, management and backend teams to ensure accurate billing and documentation.

The role requires strong analytics, Excel skills, and the ability to interact with U.S.-based stakeholders while maintaining confidentiality and accuracy in financial data.

Qualifications

• Experience in telecom or related operations is preferred.
• Strong analytical, problem-solving and attention to detail.
• Proficiency with MS Excel and data analysis is desirable.

Responsibilities

• Evaluate work orders for telecom engineering projects against milestones and client agreements.
• Monitor project milestones to determine revenue recognition percentages.
• Serve as a communication hub between management, project leads and backend teams.
• Gather updates and insights to support revenue recognition activities.
• Review management updates to adjust revenue recognition as needed.
• Understand work units and client rates to accurately bill project activities.
• Maintain documentation of revenue recognition processes and adjustments.
• Identify opportunities to improve revenue recognition processes.

Skills

Telecom operations

Revenue recognition

Billing processes

Analytical thinking

Communication

Project coordination

Tools

MS Excel

Job description

Designation: Operations Support Assistant

Duties & Responsibilities:

• Evaluate Work Orders: Review and assess complete work orders for telecom engineering projects, ensuring alignment with project milestones and client agreements.
• Monitor Milestones: Track progress through various project milestones to determine the percentage of revenue recognized at each stage, adhering to predefined criteria.
• Communication & collaboration: Serve as a communication hub between management, project leads, and backend teams, gathering updates and insights necessary for revenue recognition. Collaborate closely with cross-functional teams, including project management and Admin departments, to facilitate smooth revenue recognition processes and resolve any issues promptly.
• Review Updates: Scrutinize updates from management and project leads to identify any adjustments required for revenue recognition, ensuring compliance with client terms and conditions. Utilize quantitative analysis to determine the appropriate quantity of work units to bill for each project, considering project specifics and client requirements.
• Understanding Work Units: Possess comprehensive knowledge of the organization's work unit entity, including rates agreed upon with clients. Understand when and how to apply these work units to accurately bill for project activities.
• Documentation: Maintain thorough documentation of revenue recognition processes, milestone achievements, and any adjustments made, ensuring accuracy and transparency.
• Compliance Assurance: Ensure adherence to relevant accounting standards and regulatory requirements in revenue recognition practices, mitigating potential risks or discrepancies.
• Identify opportunities for process enhancements and efficiency improvements in revenue recognition procedures, contributing to overall organizational effectiveness.

Requirements:

• High level of ownership, reliability, integrity, and confidentiality when handling financial and client information.
• Excellent writing & oral communication skills. Individual should be able to communicate, understand & with the ability to interact professionally with U.S.-based stakeholders.
• Should have strong analytical & research skills ensuring error proofing & reliable presence in the team.
• Working knowledge of MS Excel; familiarity with formulas, lookups, filtering, and basic data analysis preferred.
• Engineering/technical background preferred; exposure to OSP telecom, GIS, CAD, or engineering documentation is an advantage.
• Prior experience in telecom operations, revenue recognition, billing, engineering operations, or project coordination preferred.
• Strong analytical, problem-solving, research, and attention-to-detail skills