Senior Business Analyst

Prodapt Solutions; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Prodapt Solutions is seeking an experienced Business Analyst to drive digital transformation in the Telecom Lead-to-Cash (L2C) domain for enterprise B2B customers. The role focuses on AI-assisted requirement gathering, process optimization, and solution design for telecom sales and order lifecycle.

Candidate should have hands-on experience in Lead Management, Opportunity Management, CPQ, Contract Management, and ServiceNow SOMT. Strong communication and stakeholder facilitation are required.

Qualifications

• Bachelor's degree in CS, IT, or related field.
• 10–12 years of Business Analyst experience.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Lead end-to-end business analysis across the Telecom L2C journey.
• Gather requirements and design AI-assisted solutions.
• Conduct stakeholder workshops and translate needs into stories.
• Collaborate with product owners and development teams.
• Support backlog grooming, sprint planning, and UAT.
• Ensure traceability of business requirements throughout lifecycle.
• Provide AI-driven insights from reports and analytics.

Skills

Lead-to-Cash domain

Telecom BSS/OSS

AI-assisted analysis

Requirements gathering

Education

Bachelor's degree in CS/IT

Masters degree preferred

Tools

ServiceNow SOMT

CRM/CPQ

Order Management

Job description

Overview

We are looking for an experienced Business Analyst with strong expertise in the Telecom Lead-to-Cash (L2C) domain to drive digital transformation initiatives for enterprise B2B telecom customers. The ideal candidate should have deep functional knowledge across the complete telecom sales and order lifecycle and be capable of leveraging AI-assisted business analysis to improve requirement gathering, process optimization, and solution design.

The candidate should possess hands‑on experience in Lead Management, Opportunity Management, CPQ (Costing, Pricing Quoting), Contract Management, and have working knowledge of ServiceNow Sales Order Management for Telecommunications (SOMT).

Responsibilities

Need Telecom BSS/OSS Solutiondesign with telecom domain experience.

Should have solid understanding of different BSS/OSS applications that support Lead to Cash journey

Should have conducted workshops to gather requirements from stakeholders, presenting differentsolutionoptions toarchitects.

Key Responsibilities

• Drive end-to-end business analysis across the Telecom Lead-to-Cash (L2C) journey.


• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices basedArchitecture, RPA, Service Fulfillment, Service Assurance, Billing, and Invoicing for B2C / B2B business is needed.


• Gather, analyze, and document business requirements using traditional and AI‑assisted analysis techniques. Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services Able to conduct workshops and design thinking sessions, to understand IT Process / Technology /Architecture and existing OSS/BSS implementations. Able to deliver intelligent business insights through translation of reports and analytics.


• Conduct stakeholder workshops and translate business needs into functional requirements, user stories, and process flows.


• Collaborate with Product Owners, Architects, and Development teams to deliver scalable telecom BSS solutions.


• Support backlog grooming, sprint planning, UAT, and production deployments.


• Ensure end-to-end traceability of business requirements throughout the project lifecycle.

Requirements

Requirements:

- Bachelors degree in Computer Science, Information Technology, or a related field; Masters degree preferred.

- Proven experience of around 10-12 years as Business Analyst

- Strong analytical skills and Excellent problem-solving skills and the ability to work in a fast-paced environment.

- Strong communication and collaboration skills.