Sr Analyst - Payment Operations

Finxera; Chandigarh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Finxera in India seeks an experienced Senior Analyst to support Payments Operations with accurate, timely reporting, MIS, and regulatory/compliance insights. You will own and improve reporting processes, dashboards, and data definitions to drive business decisions.

The role requires strong accounting/finance knowledge, data analytics skills, and collaboration with Risk, Finance, Product, and IT teams. You will provide actionable insights and help automate reporting while ensuring SLA adherence.

Qualifications

• MIS, Reporting (regulatory) experience in Payments Operations.
• Strong knowledge of Accounting and Finance.
• Data analytics and reporting automation skills.
• Understanding of banking processes and risk controls.
• Familiarity with regulatory frameworks/compliance and stakeholder management.

Responsibilities

• Own and manage daily, weekly, monthly reporting requirements.
• Prepare MIS reports covering volumes, success rates, refunds, and losses.
• Maintain standardized templates, dashboards, and data definitions.
• Analyze data to identify trends, gaps, and risks; develop KPI dashboards.
• Collaborate with Finance, Risk, Compliance, Product, Engineering, and IT.
• Automate manual reporting processes and improve data infrastructure.
• Document reporting processes and SOPs; manage escalations.

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Operations

Bachelor's degree in Data Analytics

Job description

We are seeking an experienced and analytical Senior Analyst Reporting to support the Payments Operations function through accurate, timely, and insightful reporting. The role will be responsible for managing operational and/or MTL reporting, Licensing requirements, conduct MTL exams, MIS, transaction reporting, reconciliation dashboards, performance analytics, and management reporting and also be responsible for handling banking operations tasks.

The ideal candidate will have strong knowledge of Accounting, Finance, payment operations, data analysis, reporting automation, banking processes, risk controls, regulatory frameworks/compliance and stakeholder management, with the ability to translate complex operational data into actionable business insights and and will serve as a SME within the operations team.

Duties Include/Key Responsibilities

Reporting MIS Management - MTL

• Own and manage daily, weekly, monthly, half-yearly, annually and ad hoc operational and/or MTL reporting requirements.
• Prepare and publish MIS reports covering transaction volumes, payment success rates, refunds, charge backs, losses, exceptions, and operational performance.
• Ensure accuracy, completeness, and timely distribution of all management and operational and/or MTL reports.
• Maintain standardized reporting templates, dashboards, and data definitions.

Data Analysis Insights

• Analyze operational data to identify trends, process gaps, revenue leakage, and potential risk areas.
• Develop KPI dashboards to monitor team and business performance.
• Provide actionable insights to Operations, Risk, Finance, Product, and Technology teams.
• Conduct root-cause analysis for reporting discrepancies and operational exceptions.
• Support forecasting and capacity planning through historical and trend analysis.

Process Improvement Automation

• Identify opportunities to automate manual reporting processes.
• Collaborate with Technology/Data teams to improve data extraction and reporting infrastructure.
• Build automated dashboards and reporting solutions using available business intelligence tools.
• Improve data quality, reporting efficiency, and turnaround time.
• Document reporting processes, controls, and standard operating procedures.

Stakeholder Management

• Partner with cross-functional teams including Finance, Risk, Compliance, Product, Engineering, and Customer Support.
• Gather reporting requirements and translate business needs into actionable reports.
• Present operational insights and performance trends to senior management.
• Manage escalations related to data accuracy, reporting delays, or inconsistencies.

Other Activities

• Monitor and respond to requests via department email inboxes.
• Assist with daily reconciliation of platforms.
• Coordinate closely with other departments to support business needs.
• Support and guide other team members and act as an escalation point for operational issues.
• Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any.
• Help in creating the SOP documents for all our processes.
• Other duties as assigned.

Requirements

Education and Experience Requirements

• Bachelors degree in Finance, Business Administration, Operations, Data Analytics, or a related field.
• 35 years of experience in MIS, Reporting (regulatory), Business Analytics, or Payments Operations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.