Payments Processing Analyst

Talent'd HR Solutions; Jaipur; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Comprehensive leave policy

Gender-neutral parental leave

Full reimbursement under childcare assistance benefits

Sponsorship for relevant professional certifications

Employee Assistance Program

Hospitalization insurance for employees and dependents

Accident and term life insurance coverage

Complimentary health screening for employees aged 35 and above

Job summary

Talent'd HR Solutions is looking for a Payments Processing Operator in Jaipur, India. This role involves handling various payment types, ensuring compliance and operational standards, and addressing client queries. Candidates should have a good understanding of payment processing flows and experience with SWIFT systems. The position offers comprehensive benefits including hospitalization insurance and parental leave. Ideal for those with a minimum graduation in any discipline and exposure to banking operations.

Qualifications

• Understanding of payment processing flows is essential.
• Experience with SWIFT systems is preferred.
• Familiarity with operational risk and regulatory requirements is necessary.
• Exposure to payments and back-office banking operations is beneficial.

Responsibilities

• Process transactions according to defined procedures and cut-off timelines.
• Support daily operational activities and coordinate with sending locations for clarifications.
• Communicate process updates or clarifications to the team.
• Complete end-of-day functions as per established checklists and maintain records.
• Ensure proper operational backups within the department.
• Escalate operational issues to supervisors and managers.
• Ensure updates to operational procedures are completed within defined timelines.

Skills

Understanding of payment processing flows

Experience with SWIFT systems

Knowledge of operational risk and regulatory requirements

Exposure to payments and back-office banking operations

Education

Minimum graduation in any discipline

Job description

The Payments Processing Operator is responsible for accurate and timely handling of various payment types, including physical cash or valuables. The role involves processing time‑critical and sometimes complex transactions for the bank’s internal and external clients. It also includes managing cash-related investigations and responding to queries from clients and internal stakeholders before and after payment execution.

The operator ensures that payment transactions and related information are captured completely and processed according to established service level agreements and industry guidelines. The position requires adherence to procedures that minimize processing risk while identifying opportunities for improving internal processes and client services.

The role may also involve direct interaction with clients regarding payment processing services when coordinated with front office teams. Responsibilities include addressing client queries, managing escalations, and maintaining effective working relationships with internal teams and external parties.

Key Responsibilities

Processing Standards

• Process transactions according to defined procedures and cut-off timelines.
• Support daily operational activities and coordinate with sending locations for clarifications.
• Communicate process updates or clarifications to the team.
• Collect and report data related to process issues to the manager.
• Complete end-of-day functions as per established checklists and maintain records.
• Ensure self-assessment reports and supporting documents are verified and signed by the responsible personnel.
• Maintain records of procedural updates and communicate changes to the manager.
• Assist in training new team members as per the defined training modules.
• Ensure proper operational backups within the department.
• Escalate operational issues to supervisors and managers according to defined procedures.
• Inform the Team Manager about exceptional events that require attention.
• Ensure adherence to established procedures and internal regulatory requirements.
• Report any process ambiguity to supervisors or managers for clarification.

Compliance

• Identify and communicate potential business opportunities observed during routine transaction handling and support management in business development initiatives.

Business Opportunities

• Achieve assigned job objectives within agreed timelines.
• Support innovation and contribute ideas to improve service quality.
• Perform monthly departmental self-assessments using established checklists.
• Ensure assessments accurately highlight control gaps and recommend corrective actions.

Additional Responsibilities

• Ensure updates or amendments to operational procedures are completed within defined timelines.
• Support onboarding and training of new recruits.
• Conduct tests or assessments to evaluate trainee progress.
• Maintain training documentation and records.
• Assist managers in preparing team-related MIS reports.
• Comprehensive leave policy.
• Gender-neutral parental leave.
• Full reimbursement under childcare assistance benefits.
• Sponsorship for relevant professional certifications and education.
• Employee Assistance Program for employees and family members.
• Hospitalization insurance for employees and dependents.
• Accident and term life insurance coverage.
• Complimentary health screening for employees aged 35 and above.

Skills and Experience

• Understanding of payment processing flows.
• Experience with SWIFT systems.
• Knowledge of operational risk and regulatory requirements.
• Exposure to payments and back-office banking operations.
• Minimum graduation in any discipline.