Payments Processing Analyst

Talent'd HR Solutions; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Structured training and development opportunities

Guidance and mentorship from experienced team members

Flexible benefits that can be tailored to individual needs

Job summary

Talent'd HR Solutions is seeking a Payments Processing Operator in Bengaluru, India. This role involves processing various payment transactions accurately and timely while adhering to compliance and procedural standards. Responsibilities include maintaining records, handling escalations, and training new employees. Candidates should have a graduate degree and an understanding of payment flows, SWIFT systems, and regulatory requirements. The position offers a structured training environment and continuous development opportunities.

Qualifications

• Understanding of payment flows and transaction processing.
• Familiarity with SWIFT systems.
• Knowledge of risk and regulatory requirements.
• Experience or exposure to payment operations and back-office processes.

Responsibilities

• Process payment items while adhering to defined procedures.
• Support day-to-day operational activities and communicate with sending locations.
• Ensure that all self-assessment reports are reviewed.
• Escalate operational issues to supervisors according to procedures.

Skills

Understanding of payment flows and transaction processing

Familiarity with SWIFT systems

Knowledge of risk and regulatory requirements

Experience or exposure to payment operations and back-office processes

Education

Graduate degree in any discipline

Job description

The Payments Processing Operator is responsible for accurately and promptly processing various types of payment transactions, including physical cash or valuables. The role involves handling time-sensitive and sometimes complex transactions for both internal and external clients of the bank. It may also include conducting investigations related to cash transactions and responding to inquiries from clients and internal stakeholders.

The role requires careful capture and verification of payment data while ensuring that all payment information and related parties are processed according to established service level agreements and industry guidelines. The analyst is also expected to follow procedures that minimize processing risks and identify opportunities to improve internal processes for the bank and its clients.

The operator may interact directly with clients regarding payment processing services where agreed with front office teams. Responsibilities can also include handling escalations, resolving client complaints, and coordinating with internal and external stakeholders when required.

Key Responsibilities

Processing Standards

• Process payment items while adhering to defined procedures and cut-off timelines.
• Support day-to-day operational activities and communicate with sending locations when clarification is required.
• Share process-related updates or clarifications with the team.
• Collect and report data related to operational issues to the manager.
• Perform end-of-day activities based on established checklists and maintain relevant documentation.
• Ensure that all self-assessment reports and supporting documents are properly reviewed and signed by responsible personnel.
• Maintain records of procedural changes and communicate updates to management.
• Support the training of new employees based on defined training modules.
• Ensure proper operational backups are maintained within the department.
• Escalate operational issues to supervisors and managers according to defined procedures.
• Keep the team manager informed about exceptional events so appropriate action can be taken.
• Ensure adherence to all process procedures and internal regulatory requirements.
• Raise process-related uncertainties with supervisors or managers for clarification.

Compliance

• Communicate potential business opportunities identified during routine transaction processing and support management initiatives for business development.

Business Opportunities

• Meet defined job objectives within agreed timelines.
• Contribute ideas that improve service quality and operational efficiency.
• Participate in monthly departmental self-assessments using the prescribed checklists.
• Ensure that reviews accurately identify control gaps and recommend corrective actions.

Additional Responsibilities

• Ensure updates or amendments to key operating procedures are completed within defined timelines.
• Support the training of new hires through assessments and knowledge checks.
• Maintain documentation and records related to training activities.
• Assist the manager with preparation of team-related MIS reports.

Required Skills and Experience

• Understanding of payment flows and transaction processing.
• Familiarity with SWIFT systems.
• Knowledge of risk and regulatory requirements.
• Experience or exposure to payment operations and back-office processes.
• Graduate degree in any discipline.

Support and Development

• Structured training and development opportunities.
• Guidance and mentorship from experienced team members.
• A work culture that encourages continuous learning and career progression.
• Flexible benefits that can be tailored to individual needs.