We are looking for a detail-oriented MIS Analyst to support the Operations team by preparing accurate, timely, and insightful reports. The role involves data consolidation, dashboard creation, performance tracking, and providing actionable insights to enhance operational efficiency.
Key Responsibilities
- Prepare daily, weekly and monthly MIS reports for the Operations team
- Analyze operational data and identify trends, gaps and improvement areas
- Design and maintain dashboards for productivity, SLA, quality and performance metrics
- Ensure data accuracy, consistency and timely delivery of reports
- Automate reports using advanced Excel formulas, macros or BI tools wherever applicable
- Coordinate with operations, finance and stakeholders for data validation
- Support management with ad‑hoc reports and presentations
- Maintain proper documentation and data repositories够
- Ensure compliance with internal reporting standards and timelines
Required Technical Skills
- Strong proficiency in Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query, Macros)
- Hands‑on experience with MIS reporting for operations
- Knowledge of Power BI / Tableau / Google Data Studio is preferred
- Strong analytical and problem‑solving skills
- Excellent attention to detail and data accuracy
- Lucifer ability to work under tight deadlines
- Good communication and stakeholder management skills
Educational Qualification
- Graduate/Postgraduate in Commerce, Management, Statistics, IT or related fields
Preferred Experience
- Experience in BPO / Operations / Service Industry / Large‑scale operations
- Exposure to KPI tracking, productivity analysis and operational dashboards
Why Join Us
- Opportunity to work closely with senior operations leadership
- Competitive compensation with growth opportunities
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
- Administrative
- IT Services and IT Consulting