Sr Analyst III Software Engineering

INA7 EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DXC Technology is seeking an L2 Application Support specialist for Core Banking systems (Finacle 10.x) to ensure uninterrupted banking operations. You will handle incidents, perform in-depth troubleshooting, and coordinate with vendor teams to implement fixes, all while maintaining strict SLA adherence in a 24x7 production environment.

The role requires experience with Finacle 10.x, a solid understanding of core banking modules, and the ability to operate under pressure.

Qualifications

• L2 Application Management (CBS) ≥ 3 years
• Finacle 10x customization, implementation, configuration experience
• Strong communication and analytical skills
• Willing to work in a 24x7 production support environment

Responsibilities

• Provide L2 Application Support for Core Banking applications (Finacle)
• Handle incidents, service requests, and problem management
• Perform detailed troubleshooting and root cause analysis of issues
• Support application configuration, parameter setup, and minor customization
• Monitor performance and ensure system stability
• Support EOD / BOD activities and production issue resolution
• Coordinate with OEM/vendor teams for bug fixes and patches
• Ensure SLA adherence and maintain support processes
• Prepare incident reports and maintenance of documentation
• Work in a 24×7 shift-based production support environment

Skills

Finacle 10.x

Incident management

Troubleshooting

Production support

Communication

Education

Diploma / Engineering

Science Graduate / MCA / BCA / Any Graduate

Job description

Job Description

To provide Level 2 Application Support for the Core Banking System (Finacle 10.x), ensuring uninterrupted banking operations, timely incident resolution, and adherence to SLAs in a 24×7 environment.

Key Responsibilities

• Provide L2 Application Support for Core Banking applications (Finacle)
• Handle application-related incidents, service requests, and problem management
• Perform detailed troubleshooting and root cause analysis of application issues
• Support application configuration, parameter setup, and minor customization
• Monitor application performance and ensure system stability
• Support EOD / BOD activities and resolve production issues
• Coordinate with OEM/vendor teams for bug fixes, patches, and technical resolutions
• Ensure compliance with defined SLA and support processes
• Prepare incident reports and maintain application support documentation
• Work in a 24×7 shift-based production support environment

Technical & Functional Skills

• Strong hands-on experience with Finacle 10.x (CBS)
• Good understanding of Core Banking functional modules
• Knowledge of banking operations, including: CASA, Loans, Deposits, RTGS, NEFT, GBM, Trade Finance, EOD / BOD processes
• Ability to analyze application logs, errors, and functional issues

Soft Skills

• Good written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure in a production banking environment

Role / Description

Experience

Educational Qualifications / Certifications / Skills

• L2- Application Management (CBS) > 3 years
• Diploma / Engineering Graduate / Science Graduate / MCA / BCA / Any Graduate
• Good Communication (written/Oral)
• Experience of Finacle version 10x Customization, Implementation, Configuration.
• Knowledge of Internet Banking Implementation, Configuration.
• Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD BOD, GBM, UPI, IMPS etc.
• Willing to work in 24X7 environment
• Should have worked in 1 Similar Project as Finacle Application L2.

Company Background

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.