Sr. Administrator, Appeals , Appeals

Amazon; Bengaluru Urban; On-site; INR 450,000 - 650,000; Full time

Job summary

Amazon Development Centre (India) Private Limited in Bengaluru is seeking an Appeal Sr. Administrator on a 12-month contractual basis to support Amazon employees and alumni through the Appeals journey.

As part of the HR organization, you will handle confidential information with integrity, provide strong customer service, and apply policy expertise to appeal cases. This role focuses on documentation, case management, and improving process efficiency.

Qualifications

• 2+ years of human resources experience.
• Knowledge of HRIS or Applicant Tracking Systems preferred.
• Bachelor's degree in business, HR, or related field, or High school or equivalent.
• 1+ years of case management experience.
• 3+ years of contact center, customer service, human resources or equivalent experience.
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• 1+ years of Microsoft Office products and applications experience.

Responsibilities

• Identify required documentation for appeal cases using policy expertise.
• Assess documentation for accuracy and past precedent.
• Identify process defects and recommended remediation.

Skills

HR experience

Case management

Customer service

Communication

Attention to detail

Microsoft Office

Education

Bachelor's degree in business/HR

High school diploma or equivalent

Tools

HRIS/ATS knowledge

Job description

Description

This is a contractual role for 12 months.

Description

This is a contractual role for 12 months.

At Amazon we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

This is a Contractual Role

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.

Basic Qualifications

• 2+ years of human resources experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Bachelor's degree in business, HR, or a related field, or High school or equivalent
• 1+ years of case management experience
• 3+ years of contact center, customer service, human resources or equivalent experience
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

• 2+ years of human resources functions experience
• Experience with Payroll Systems, HRIS
• 4+ years of contact center, customer service, human resources or equivalent experience
• Experience using Knowledge database and researching skills.
• Proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Development Centre (India) Private Limited - S55