Appeals Specialist (L4), Appeals

Amazon; Hyderabad; On-site; INR 558,000 - 893,000; Part time

Job summary

Amazon is seeking an Appeals Specialist for a contractual seasonal role to support the HR organization by handling confidential information and delivering high-touch service to employees and alumni during the appeals journey.

You will apply policy expertise, investigate information, and use analytical skills to ensure accurate documentation, identify defects, and recommend remediation in a fast-paced environment. Strong communication and attention to detail are essential to succeed in this role.

Qualifications

• 3+ years in HR or HR shared service centers.
• Proficient with MS Office (Word/Excel/PowerPoint) and related tools.
• Experience handling confidential information and senior executives.
• Ability to work under pressure in fast-paced environments.
• Strong analytical skills, attention to detail, and communication.
• Experience with multilingual speech and text data.

Responsibilities

• Identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify process defects and recommend remediation.
• Review information related to disciplinary actions and assess policy application.

Skills

Analytical skills

Attention to detail

Effective communication

Customer service

Problem solving

Multilingual data handling

Work under pressure

Team collaboration

Fast-paced environment

Tools

MS Office

Outlook

OneNote

NoSQL databases

Hive/Spark/HBase/Yarn

Data analysis tools

Job description

This is a contractual (seasonal) role. At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeals Specialist and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements.

• 3+ years of HR/HR shared service center experience
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with Microsoft Office products and applications
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities

• 4+ years of HR/HR shared service center experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Database like NoSQL and experience in Hive/Spark/Hbase/Yarn
• Experience with HR processes and systems
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working with speech and text language data in multiple languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.