Appeals Specialist (L4), Appeals

Amazon; Bengaluru Urban; On-site; INR 600,000 - 900,000; Part time

Job summary

Amazon is seeking an Appeals Specialist on a contractual seasonal basis in Bengaluru. The role sits within the HR organization and focuses on handling confidential information, policy expertise, and customer service for Amazon employees and alumni.

The candidate will apply analytical skills to verify documentation, assess evidence, and improve processes in a fast-paced HR environment. Strong communication and attention to detail are essential for success in this role.

Qualifications

• 3+ years of HR/HR shared service center experience.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience dealing with customers during problem resolution under pressure.
• Experience handling confidential information with professionalism.

Responsibilities

• Identify required documentation for appeal cases using policy expertise.
• Assess documentation for accuracy and past precedent.
• Identify process defects and recommend remediation.
• Review information related to disciplinary actions and evaluate policy adherence.

Skills

Customer service

Attention to detail

Communication

Analytical skills

Problem solving

Working under pressure

Tools

MS Office

Job description

Description

This is a contractual (seasonal) role.

At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeals Specialist and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements.

Basic Qualifications

• 3+ years of HR/HR shared service center experience
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with Microsoft Office products and applications
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities

Preferred Qualifications

• 4+ years of HR/HR shared service center experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Database like NoSQL and experience in Hive/Spark/Hbase/Yarn
• Experience with HR processes and systems
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working with speech and text language data in multiple languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 16 SEZ - H83

Job ID: A10488088