PAYROLL HELPDESK

GREYTIP SOFTWARE PRIVATE LIMITED; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

greytHR is a full-suite HRMS provider powering payroll support for India with a focus on accurate ticket resolutions and customer success. The Helpdesk SBU handles India region queries via ticketing, phone, email, and remote support tools.

The role requires graduate with payroll domain experience, strong English, and a customer-first mindset. You'll configure greytHR for client needs, train users, port data, and maintain professional service levels.

Qualifications

• Any Graduate with 2+ years in a customer support role in payroll and high client interaction.
• Domain knowledge of Indian Payroll is mandatory.
• Thorough knowledge of Indian Payroll statutory compliance is an advantage.
• Strong customer focus with ability to listen and engage customers to achieve outcomes.
• Excellent verbal and written English communication; strong telephone and email skills.

Responsibilities

• Support clients on phone, email or remote tools to maximize value from the application.
• Acquire and maintain a deep understanding of greytHR – configuration, usage and value.
• Proactively build strong customer relationships and understand client requirements.
• Configure greytHR to address requirements, port client data, and train users.
• Provide solutions through configurations or workarounds and support project activities.

Skills

English communication

Customer support

Phone communication

Email communication

Tools

GreytHR

Zendesk

Job description

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless 'Hire-to-Retire' solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India's leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Indian Payroll Knowledge
• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

• Experience in GreytHR & Zendesk

Qualification and Experience:

• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
• Domain knowledge in Indian Payroll is mandatory
• Thorough knowledge of Indian Payroll statutory compliance will be an advantage
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.