Customer Support / Implementation Executive - Gurgaon

Executive Tracks Associates; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Executive Tracks Associates is seeking a Customer Support Implementation Executive in Gurgram to provide HRMS product and IT support services. The role focuses on resolving client queries, handling configuration tasks, and ensuring smooth HRMS operations with excellent customer service.

The position involves end-to-end implementation support, product demos, onboarding sessions, and user training for new clients, coordinating with internal teams to resolve issues and maintain records.

Qualifications

• Handle customer queries via phone, email, chat, or ticketing system.
• Resolve issues related to product usage, configuration, and basic troubleshooting.
• Coordinate with internal teams for issue resolution.
• Maintain accurate records of customer interactions and resolutions.

Responsibilities

• Assist in end-to-end implementation of software/products for new clients.
• Conduct product demos, onboarding sessions, and user training.
• Gather client requirements and support configuration/customization.

Skills

Customer support

Implementation

Troubleshooting

Product demos

Onboarding

User training

IT support

HRMS

Tools

Ticketing system

Job description

Customer Support / Implementation Executive

Location:- Gurgram

Experience :- 1 + years (freshers with relevant skills can also apply)

Job Description

We are Looking for a Customer Support Implementation with hands-on experience in HRMS product support and IT support services. The ideal candidate will be responsible for resolving client queries, managing technical issues, and ensuring smooth functioning of HRMS applications while delivering excellent customer service.

Key Responsibilities

Customer Support

• Handle customer queries via phone, email, chat, or ticketing system
• Resolve issues related to product usage, configuration, and basic troubleshooting
• Coordinate with internal teams (technical, product, sales) for issue resolution
• Maintain accurate records of customer interactions and resolutions

Implementation

Kindly see our website :https://hrengage.ai/

• Assist in end-to-end implementation of software/products for new clients
• Conduct product demos, onboarding sessions, and user training
• Gather client requirements and support configuration/customization