Specialist - Process Analytics - S&M 4B

Genpact; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Genpact is seeking a Specialist - Process Analytics for S&M to drive data-driven insights across sales and marketing operations. You will analyze sales trends, maintain CRM data quality, and collaborate with cross-functional teams to optimize processes and reporting.

Ideal candidates bring strong analytics, data visualization, and governance skills to support strategic commercial decisions in a fast-moving, AI-enabled environment.

Qualifications

• Bachelor or master’s degree in analytics, CS, statistics or data science.
• Certifications in analytics or pricing are a plus.
• Experience with CRM data and BI tools is preferred.
• Strong data visualization and governance experience preferred.

Responsibilities

• Analyze sales data to identify trends and opportunities.
• Manage and maintain CRM systems for accurate and up-to-date information.
• Collaborate with cross-functional teams to streamline processes and resolve operational issues.
• Create and update sales and marketing reports for management review.
• Assist in the development and implementation of sales strategies and tactics.
• Ensure compliance with internal policies and regulatory requirements related to commercial operations.

Skills

Data Analytics

CRM Management

Data Visualization

Forecasting

Cross-functional Collaboration

Business Intelligence

Education

Bachelor in Business Analytics

Bachelor in Computer Science

Bachelor in Statistics

Master in Data Science

Tools

Ab Initio

Alteryx

Data Modeling

Data Integration

Data Visualization Tools

Campaign Analytics

Job description

Specialist - Process Analytics - S&MReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionThe Commercial Operations Specialist is responsible for supporting and optimizing the day-to-day operations of the company's commercial activities. They play a crucial role in ensuring smooth and efficient functioning of sales, marketing, and other commercial functions.\\n Roles and Responsibilities: 1. Analyzing sales data to identify trends and opportunities; 2. Managing and maintaining CRM systems to ensure accurate and up-to-date information; 3. Collaborating with cross-functional teams to streamline processes and resolve operational issues; 4. Creating and updating sales and marketing reports for management review; 5. Assisting in the development and implementation of sales strategies and tactics; 6. Ensuring compliance with internal policies and regulatory requirements related to commercial operations.QualificationsBachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data ScienceCertificationsCertified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)Required SkillsAb Initio, Ab Initio, Actuarial Services, After Sales Service, Agile Methodology, Alteryx, AML Investigations, Business Intelligence (BI), Campaign Analytics, Client Relations, Collaboration Tools, Content Management, Critical Thinking, Customer Onboarding, Data Analytics, Data Integration, Data Management, Data Modeling, Data Visualization, Demand Forecasting, Design Thinking, Digital Marketing Analytics, Executive Presence, High Volume Replication, Inclusion {+ 28 more}LanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Process Analytics - S&MRemote Type -OfficeWork Shift -Any (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.