Specialist - Process Analytics - S&M 4B

Genpact; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Pune, India, invites applications for a Specialist - Process Analytics within the S&M domain. The role focuses on analyzing sales data, maintaining CRM accuracy, and collaborating with cross-functional teams to optimize commercial processes. Night shift in India may be required.

The ideal candidate will bring strong data analytics skills, experience with BI tools, and a proactive approach to improving sales and marketing operations across a global enterprise.

Qualifications

• Bachelor's degree in analytics, CS, or statistics; Master's in data science preferred.
• Experience with analytics across sales, marketing, and commercial operations.
• Familiarity with BI tools and data visualization.

Responsibilities

• Analyze sales data to identify trends and opportunities.
• Manage and maintain CRM systems with accurate data.
• Collaborate with cross-functional teams to streamline processes.
• Create and update sales and marketing reports for management.
• Assist in development and implementation of sales strategies.
• Ensure compliance with internal policies and regulatory requirements.

Skills

CRM systems

Data Analytics

Process Analytics

Business Intelligence

English language

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Tools

Ab Initio

Alteryx

Power BI

CRM

Job description

Specialist - Process Analytics - S&MReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionThe Commercial Operations Specialist is responsible for supporting and optimizing the day-to-day operations of the company's commercial activities. They play a crucial role in ensuring smooth and efficient functioning of sales, marketing, and other commercial functions.\n Roles and Responsibilities: 1. Analyzing sales data to identify trends and opportunities; 2. Managing and maintaining CRM systems to ensure accurate and up-to-date information; 3. Collaborating with cross-functional teams to streamline processes and resolve operational issues; 4. Creating and updating sales and marketing reports for management review; 5. Assisting in the development and implementation of sales strategies and tactics; 6. Ensuring compliance with internal policies and regulatory requirements related to commercial operations.QualificationsBachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data ScienceCertificationsCertified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)Required SkillsAb Initio, Ab Initio, Actuarial Services, After Sales Service, Agile Methodology, Alteryx, AML Investigations, Business Intelligence (BI), Campaign Analytics, Client Relations, Collaboration Tools, Content Management, Critical Thinking, Customer Onboarding, Data Analytics, Data Integration, Data Management, Data Modeling, Data Visualization, Demand Forecasting, Design Thinking, Digital Marketing Analytics, Executive Presence, High Volume Replication, Inclusion {+ 28 more}LanguageEnglishLanguage Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Process Analytics - S&MRemote Type -OfficeWork Shift -Night Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.