Specialist - HR Shared Services 4B

Genpact; Mumbai; Hybrid; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Genpact, Mumbai, is seeking a Specialist for HR Shared Services to deliver high-quality HR data, transactions, and reporting. You will handle employee data changes, onboarding, terminations, promotions, and inquiries with a focus on accuracy and timeliness.

Collaborate with HR Partners and teams to resolve issues, maintain records, and improve processes. A strong background in HR operations and certifications supports success in this hybrid role.

Qualifications

• Experience in HR Shared Services and HR operations.
• Data handling and reporting proficiency in HR domains.
• Strong collaboration with HR Business Partners and cross-functional teams.

Responsibilities

• Handle end-to-end HR Shared Services transactional activities.
• Respond to HR inquiries and maintain data integrity.
• Support open enrollment and benefits administration; ensure compliance.

Skills

HR Shared Services

Employee Lifecycle Management

HR Reporting

Oracle HR Help Desk

Oracle Redwood

Query Manager

Education

Bachelors - HR/Industrial Relations

Bachelors - Human Resource Management

Bachelors - Psychology

Masters - Business Administration

Masters - Human Resource Management

PHR - Symbiosis Instute of Distant Learning

SPHR - HRCI

SHRM-SCP - SHRM

Tools

Oracle HR Help Desk

Oracle Redwood

Query Manager

Job description

Specialist - HR Shared ServicesReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• End to end HR Shared Services transactional activities • Deliver a quality and professional service to all internal customers and stakeholders • Follow Standard Operating Procedures to ensure high quality and consistent service delivery • Collect and cleanse data to populate management reporting systems • Good interpersonal skills as the resource will be interacting with the stakeholders • Sound domain knowledge required in terms of process deliverables • Ability to get into detailing of the process and have an eye for detail • Manage and respond to HR inquiries from employees and managers; Process employee data changes accurately and in a timely manner; Administer HR transactions such as new hires, terminations, and promotions; Maintain employee records and ensure data integrity; Assist in benefits administration and support open enrollment processes; Collaborate with HR Business Partners and other teams to resolve complex HR issues; Ensure compliance with HR policies and procedures; Contribute to continuous improvement of HR Shared Services processes and systems.QualificationsBachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource ManagementCertificationsProfessional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)Required SkillsEmployee Experience, Employee Lifecycle Management, Exit Management, HR Reporting, Human Resources Operations, Oracle HR Help Desk, Oracle Redwood, Query ManagerLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -HR Shared ServicesRemote Type -HybridWork Shift -Flex Time (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.