Specialist - Customer Care - Collections 4A

1401 Genpact India Pvt. Ltd.; Dadri; In loco; INR 800.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night shift allowance

Descrizione del lavoro

Genpact India Pvt. Ltd. is seeking a Specialist - Customer Care - Collections to drive data-driven collection strategies and customer negotiations in a fast-paced, AI-enabled environment.

The role requires English proficiency (min. Upper Intermediate/B2) and a relevant bachelor's degree. It offers a regular office-based night shift in India with opportunities to work on enterprise-grade collections solutions powered by AI and process intelligence.

Competenze

• Bachelor's degree in Business Administration, Communication, Hospitality, Information Technology or Marketing.
• Certifications in data management or service management are a plus.
• English language proficiency required (minimum Upper Intermediate/B2).

Mansioni

• Analyze collection data to identify trends and develop strategies to improve collection efficiency.
• Monitor payment transactions to detect delinquent accounts and take timely action.
• Communicate with customers to resolve payment discrepancies and negotiate arrangements.
• Adhere to collection policies and regulatory standards.
• Collaborate with internal teams to streamline workflows and improve operations.

Conoscenze

Claims Resolution

Collections Analytics

Customer Care

Data Analytics

Generative AI

Customer Service Analytics

Credit Risk Management

Data Visualization

Formazione

Bachelor's degree in Business Administration

Bachelor's degree in Communication

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Strumenti

Riversand

ServiceNow

Microsoft Dynamics 365 Customer Service

Descrizione del lavoro

Specialist - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certifications Certified Data Management Professional - RiversandRiversand
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

• Claims Resolution
• Claims Resolution
• Collections Analytics
• Collections Management
• Consumer Electronics
• Credit Risk Management
• Customer Care
• Customer Experience (CX)
• Customer Journey Mapping
• Customer Service
• Customer Service Analytics
• Data Analytics
• Data Literacy
• Data Management
• Data Visualization
• Electronic Hardware
• End to End Management
• Generative AI
• Insight Generation
• Internet Businesses
• Manufacturing Equipment
• Marketing Analytics
• Metadata Management PowerMe
• Microsoft Dynamics 365 Customer Service
• Onboarding {+ 3 more}

Additional Details

Language English (Required)

Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular

Master Skill List - Customer Care - Collections

Remote Type - Office Work

Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission-critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world’s leading companies operate. There's a lot to learn here, and room to grow.

Genpact never asks applicants to pay to be part of our hiring process.