Associate - Customer Care - Collections 5A

1401 Genpact India Pvt. Ltd.; Dadri; Hybrid; INR 400,000 - 600,000; Full time

Job summary

Genpact India Pvt. Ltd. is seeking an Associate for Customer Care - Collections to manage past due invoices, respond to inquiries, and research disputes within ERP.

You will coordinate with multiple departments to obtain supporting documents and implement strategies to reduce past dues while delivering professional service to internal and external partners. The role requires a focus on process improvements, collaboration with teams, and timely handling of ad hoc requests in a hybrid work setup

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• Implement collections strategy to reduce the past due
• Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally
• Bring up problems to senior staff members and or management as appropriate

Skills

Account Maintenance

AR Collections

Banking Capital Markets

Collections Analytics

Collections Mgmt

Customer Experience

End-to-End Mgmt

Online Support

English Proficiency

Education

Business Administration

Communication

Hospitality Management

Information Technology

Marketing

Job description

Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it.

Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.


• Respond to email /phone queries related to disputed invoice


• Research and analyze the disputes/deductions in ERP


• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution


• Find opportunities and recommend solutions for process and automation improvements


• Daily reporting of individual portfolios to track and monitor the past dues


• Implement collections strategy to reduce the past due


• Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact


• Work as a teammate to process any Adhoc request in a timely manner.


• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally.


• Bring up problems to senior staff members and or management as appropriate.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Accounts Receivable Collection, Banking Capital Markets, Collections Analytics, Collections Management, Customer Experience (CX), End to End Management, Online Customer Support Language English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter


• Make an impact - Help global enterprises solve business challenges that matter


• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead


• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day


• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change the world's leading companies operate. There's a lot to learn here, and room to grow.