Associate - Customer Care - Collections 5A

1401 Genpact India Pvt. Ltd.; Uttar Pradesh; On-site; INR 420,000 - 620,000; Full time

Job summary

Genpact in India seeks an Associate - Customer Care focusing on collections. You will handle past-due invoices by email/phone, analyze disputes in ERP, and coordinate with departments for supporting docs to resolve issues.

You will drive process improvements and deliver daily portfolio reports while delivering strong customer service to internal and external partners. This role operates in a fast-moving, innovation-driven environment.

Qualifications

• Bachelor's degrees in Business Administration, Communications, Hospitality Management, IT or Marketing.
• Certifications include Certified Data Processor (CDP) and related customer service courses.

Responsibilities

• Handle collection on past due invoices via email, phone calls and other channels.
• Research and analyze disputes/deductions in ERP.
• Follow-up with departments to obtain supporting documents for resolution.
• Find opportunities and recommend solutions for process and automation improvements.
• Deliver daily reporting of individual portfolios to track past dues.
• Provide quality customer service and respond to inquiries from internal and external partners.
• Escalate issues to senior staff when appropriate.

Skills

Account Maintenance

Accounts Receivable Collection

Banking Capital Markets

Collections Analytics

Collections Management

Customer Experience (CX)

End to End Management

Online Customer Support

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Certified Data Processor (CDP)

Job description

Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any Adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, optimally and professionally. Bring up problems to senior staff members and or management as appropriate.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Accounts Receivable Collection, Banking Capital Markets, Collections Analytics, Collections Management, Customer Experience (CX), End to End Management, Online Customer Support Language English Language Proficiency - Upper Intermediate - B2

Job Details

Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Office Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. At Genpact, you'll start your career inside the work - with real data, real challenges, and the experiences that shape what you're capable of. Be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.