Specialist

GREYTIP SOFTWARE PRIVATE LIMITED; Tamil Nadu; On-site; INR 600,000 - 900,000; Full time

Job summary

GREYTIP SOFTWARE PRIVATE LIMITED is seeking a detail-oriented Specialist – Product Implementation to manage end-to-end product onboarding and deployment for clients. You will gather business requirements, configure the product, manage data migration, conduct UAT, and ensure a smooth go-live, delivering high-quality implementations.

You will collaborate with cross-functional teams across Product, Engineering, Support and Customer Success to drive adoption and customer satisfaction, document best

Qualifications

• Experience in end-to-end product implementation and deployment.
• Ability to gather requirements and map them to product capabilities.
• Experience coordinating with cross-functional teams and managing data migration.
• Proven track record of conducting UAT and go-live support.

Responsibilities

• Manage the full implementation lifecycle from requirements to deployment.
• Conduct client workshops to map processes to product capabilities.
• Configure modules and workflows to meet customer needs.
• Oversee data migration activities ensuring accuracy.
• Provide training during UAT and post go-live.
• Coordinate with Product, Engineering, Support, and Customer Success.
• Track progress, report status, and mitigate risks.
• Document best practices and configurations for reuse.
• Serve as primary client contact during implementation and handover to support.

Job description

Job Summary:

We are seeking a detail-oriented and client-focused Specialist – Product Implementation to manage end-to-end product onboarding and deployment for our clients. This role involves gathering business requirements, configuring the product, managing data migration, conducting UAT, and ensuring smooth go-live. The Specialist will also collaborate closely with cross-functional teams to deliver high-quality implementations, driving customer satisfaction and long-term adoption.

Key Responsibilities:

• Manage the full implementation lifecycle including requirement gathering, configuration, testing, and deployment.
• Conduct client workshops to understand business processes and map them to product capabilities.
• Configure product modules and workflows to align with customer requirements.
• Manage and validate data migration activities, ensuring accuracy and integrity.
• Provide training and knowledge transfer to client teams during UAT and post go-live.
• Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
• Track project progress, communicate status updates, and manage risks to ensure timely delivery.
• Document implementation best practices, templates, and client-specific configurations for reusability.
• Act as the primary point of contact for clients during the implementation phase, ensuring a seamless handover to the support team.