Spanish Software Engineer

Lumina Datamatics Inc.; Dadri, Mumbai; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary + languageAllowance

Two weekly offs and shift allowance

Opportunity to work with leadingglobal

Learning & growth programs, certificati

Inclusive, collaborative work enviro

Job summary

Lumina Datamatics Inc. is seeking a Partner Support specialist in India to serve as the primary solution provider for sellers and partners, handling API integration issues and coordinating with multiple teams.

The role emphasizes technical troubleshooting, API maintenance, and strong communication across channels. The ideal candidate has experience with Java, HTML, JavaScript, and SQL, and can engage with clients in US English and Spanish at B2 level or higher, delivering a world-class support

Qualifications

• Experience: 1–4 years for M02s, 4+ years for M03s.
• Client/Seller facing: 1 year for M02s, 2 years for M03s.
• Proficiency in Java, HTML, JavaScript, SQL; strong API integration understanding.

Responsibilities

• Maintain API integrations between e-commerce tools and other systems.
• Troubleshoot and resolve API integration issues promptly.
• Document integration processes, technical specifications, and user guides.
• Collaborate with solution providers to tailor API solutions for sellers/partners.
• Work with cross-functional teams to meet SLAs for phone, email, and chat cases.

Skills

Java

HTML

JavaScript

SQL

API integration

Job description

• Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
• Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
• Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
• Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.
• Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners.
• Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
• Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

Key Responsibilities in Detail:

• API Integration and Troubleshooting:
• Maintain API integrations between e-commerce tools and other systems.
• Troubleshoot and resolve API integration issues promptly.
• Provide technical support to internal teams and external partners regarding API usage and integration.
• Document integration processes, technical specifications, and user guides.
• Solution Collaboration:
• Work closely with solution providers to understand their API capabilities and limitations.
• Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.
• Continuous Improvement:
• Stay updated with the latest trends and best practices in API integration and e-commerce technologies.
• Recommend and implement improvements to enhance integration efficiency and performance.

Preferred Candidate Profile:

Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English and Spanish at minimum B2 level certification and experience in client/seller interaction.

Qualifications:

• Experience:
• Relevant: Minimum of 1-4 year for M02s, and 4+ years for M03s.
• Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.
• Technical Skills:
• Proficiency in programming languages such as Java, HTML, JavaScript, SQL,
• Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems.
• Work Environment:

• Demonstrate the ability to work independently while utilizing client’s knowledge base resources, policies, and procedures.
• Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases.

What We Offer

• Competitive salary + language allowance.
• Two weekly offs and shift allowance (where applicable).
• Opportunity to work with leading global eCommerce brands.
• Learning & growth programs, certifications, and career advancement.
• Inclusive, collaborative work environment.