Team Lead

Purchaseyourfreedom; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Fiddich Consulting in Hyderabad is seeking a Business Analyst with expertise in e-commerce technology and proven experience in business analysis. The candidate will own reporting metrics, work with various stakeholders, and drive automation initiatives.

The preferred candidate should have a Bachelor's degree in a relevant analytical field and 3-4 years of experience, including leadership. Strong SQL and Excel skills are essential.

Qualifications

• 3-4 years of work experience, including 1-2 years as a people manager.
• Experience analyzing data and communicating results to business leaders.
• Knowledge of basic statistics.
• Proficiency with SQL and large data sets management.

Responsibilities

• Own reporting metrics of the Listing program.
• Deep dive into data issues using SQL.
• Monitor real-time service levels.
• Serve as the point of contact for escalated issues.

Skills

Business analysis experience

E-commerce technology expertise

SQL proficiency

Problem-solving skills

Communication skills

Automation solutions building

Education

Bachelor's degree in an analytical field

Tools

SQL databases

Microsoft Excel

Job description

Job Description

Our ideal candidate will have business analysis experience and e‑commerce technology expertise, with a demonstrated ability to define business requirements and work on technical projects. The role also requires close collaboration with peers, operations managers, senior managers, and senior leaders to translate requirements into actionable metrics.

• Work with Sales and Business teams in the US, CN, and EU to understand seller support needs and finalize program scope.
• Manage day‑to‑day metrics generation and perform deep dives into issues.
• Connect with key stakeholders and sellers regularly to ensure service levels are adhered to.
• Conceptualize and drive program changes.
• Suggest solutions to problems faced.
• Partner with tech teams to build automated solutions.
• Drive efficiency improvements and raise service standards.

In this role, you will:

• Own reporting metrics of the Listing program.
• Use SQL skills to deep dive, find issues, and propose solutions to existing problems.
• Suggest team trends and best solutions.
• Partner with technology teams driving automation initiatives.
• Participate actively in hiring and building the team.
• Monitor real‑time service levels and schedule adherence.
• Serve as the point of contact for escalated issues.

Basic Qualifications

• Bachelor's degree in an analytical field (Economics, Engineering, Computer Science, Mathematics, Statistics, or Finance).
• 3–4 years of work experience, including 1–2 years as a people manager.
• Experience analyzing data and communicating results to business leaders.
• Knowledge of basic statistics.
• Experience building automation and tools for data visualization.
• Proficiency with SQL databases and Excel for managing large data sets.
• Excellent written and communication skills.
• Ability to work with IT systems, understand XML feeds, and use SQL/Data Warehouse.
• Advanced computer literacy in Microsoft Office, especially Excel.
• Excellent analytical, problem‑solving, and logical reasoning skills.
• Passion for innovation, automation, and operational excellence.
• Ability to handle complex and ambiguous scenarios.
• Strong organizational, prioritization, and scheduling skills.
• Capability to manage multiple projects in parallel.
• Proven ability to manage reporting and analysis.
• Demonstrated passion for delivering a positive seller experience and maintaining composure in difficult situations.
• Adaptable to changing circumstances, direction, and strategy.

Preferred Qualifications

• Advanced knowledge of SQL and Microsoft Excel (prior data mining experience is a plus).
• Strong analytical skills and attention to detail.
• Interest in working in a fast‑paced and rapidly‑changing environment.
• Work ethic focused on exceeding expectations.
• Strong interpersonal skills, both written and oral.
• Experience in a technology company or high‑tech environment is a plus.
• High customer focus and professional demeanor.
• Deep expertise in the design, creation, management, and business use of extremely large datasets.
• Ability to work with business customers to understand requirements and implement solutions for analytical and reporting needs.
• Strong time‑management skills and ability to thrive in a fast‑paced environment while managing multiple priorities.

Additional Information

All your information will be kept confidential according to EEO guidelines.