Spanish Language Executive- Quality Specialist

Amazon; Hyderabad; On-site; INR 600,000 - 900,000; Part time

Job summary

Amazon in Hyderabad is seeking a Transportation Quality Specialist to act as first level support for driver and delivery programs. The role requires Spanish fluency and a B2+ certification, with the ability to analyze case inputs and drive improvements in delivery and customer experience.

The ideal candidate will be detail oriented with excellent communication skills, strong organization, and the capacity to manage multiple tasks while maintaining professionalism under pressure.

Qualifications

• Must be detail oriented and have superior verbal and written communication skills.
• Strong organizational skills with ability to juggle multiple tasks.
• Ability to work independently and maintain professionalism under pressure.
• Identify problems before they occur and implement preventive solutions.
• Ability to analyze basic case inputs and identify predictors of business problems.

Responsibilities

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors/causes of business related problems and improve delivery/customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Skills

Spanish fluency

B2 certification

Verbal and written communication

Detail oriented

Organizational skills

Job description

Quality Specialist - Spanish ( 1 year contractual )

B2 certification or above

Description

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for driver and delivery related programs.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities :

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Basic Qualifications

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Preferred Qualifications

• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data