Spanish Language Expert

DHL Freight; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

DHL Freight is seeking a Spanish Language Expert in Chennai to support customer interactions in Spanish and English. You will translate communications, handle queries, and coordinate with internal teams to ensure smooth logistics processes.

The role requires customer service experience, strong communication skills, and the ability to work in a multicultural environment. Proficiency in MS Office and familiarity with ERP/CRM systems are advantageous.

Qualifications

• Bachelor's degree in any discipline.
• Proficiency in Spanish and English (written and verbal).
• 1-5 years of experience in customer service, operations, shared services, or related functions.
• Strong communication, interpersonal, and problem-solving skills.
• Good knowledge of MS Office applications (Excel, Word, PowerPoint).
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Communicate effectively with Spanish-speaking customers, vendors, and internal stakeholders via email, phone, and chat.
• Translate and interpret business communications from Spanish to English and vice versa.
• Manage customer queries and provide timely resolutions while maintaining service excellence.
• Coordinate with cross-functional teams to ensure smooth execution of business processes.
• Prepare reports, maintain records, and update relevant systems accurately.
• Support business operations and ensure adherence to company policies and service standards.
• Build and maintain strong relationships with customers and stakeholders.

Skills

Spanish

English

Customer service

Communication

Interpersonal skills

Problem solving

MS Office

Education

Bachelor's degree

Tools

ERP/CRM systems

MS Office

Job description

Job Title: Spanish Language Expert

Location: Chennai

Job Summary

We are looking for a dynamic and detail-oriented Spanish Language Expert to support business operations through effective communication in Spanish and English. The ideal candidate will be responsible for handling customer interactions, coordinating with internal stakeholders, translating business communications, and ensuring high-quality support to global clients. Experience in the Freight Forwarding, Logistics, or Supply Chain industry will be an added advantage.

Key Responsibilities

• Communicate effectively with Spanish-speaking customers, vendors, and internal stakeholders via email, phone, and chat.
• Translate and interpret business communications from Spanish to English and vice versa.
• Manage customer queries and provide timely resolutions while maintaining service excellence.
• Coordinate with cross-functional teams to ensure smooth execution of business processes.
• Prepare reports, maintain records, and update relevant systems accurately.
• Support business operations and ensure adherence to company policies and service standards.
• Build and maintain strong relationships with customers and stakeholders.

Required Qualifications

• Bachelor's degree in any discipline.
• Proficiency in Spanish and English (written and verbal).
• 1-5 years of experience in customer service, operations, shared services, or related functions.
• Strong communication, interpersonal, and problem-solving skills.
• Good knowledge of MS Office applications (Excel, Word, PowerPoint).
• Ability to work in a fast-paced, multicultural environment.

Preferred Skills

• Certification or formal qualification in the Spanish language (DELE/SIELE or equivalent preferred).
• Experience working with international clients.
• Exposure to ERP/CRM systems.
• Prior experience in a Freight Forwarding, Logistics, Shipping, or Supply Chain organization will be a strong advantage.

Key Competencies

• Customer Focus
• Attention to Detail
• Team Collaboration
• Time Management
• Analytical Thinking
• Adaptability and Learning Agility